ESI ORIGINAL IVX Installation Manual
  1. Manuals
  2. Brands
  3. ESI Manuals
  4. Telephone
  5. ORIGINAL IVX
  6. Installation manual

ESI ORIGINAL IVX Installation Manual

Hide thumbs Also See for ORIGINAL IVX:
Table of Contents

Advertisement

Quick Links

Download this manual
ORIGINAL
I
NSTALLATION
M
ANUAL

Advertisement

Table of Contents
loading

Related Manuals for ESI ORIGINAL IVX

Summary of Contents for ESI ORIGINAL IVX

  • Page 1 ORIGINAL NSTALLATION ANUAL...
  • Page 2 (Inside front cover of IVX Installation Manual)

  • Page 3: Table Of Contents

    ABLE ONTENTS General Description General Description ....1.1 Advanced Features ....1.2 Standard Features .
  • Page 4 Warranty In the event that any product proves to be defective in workmanship or materials within a period of one year from date of shipment, Estech Systems, Inc shall repair or replace the same at its option. Transportation will be the responsibility of the user/dealer.

  • Page 5: General Description

    ENERAL ESCRIPTION ENERAL ESCRIPTION , an integrated voice exchange, is an advanced small busi- ® ness telephone system with built-in voice processing, automated attendant and voice-mail capability. The system’s combined functions are controlled by a single processor and by a single set of proprietary operating system software.
  • Page 6 1.2 G ENERAL ESCRIPTION IVX A DVANCED EATURES OTAL NTEGRATION IVX provides seamless operation and call processing – no hook- flash or call progress monitoring required, resulting in the fastest call processing available. IMPLIFIED Installing separate systems require that different programming techniques and data be interfaced creating potential problem isolation issues.
  • Page 7 ENERAL ESCRIPTION CREENING ESSAGE ONITOR Allows a user to handle incoming calls in the same way as a home answering machine. If the user activates Monitor Mode, a call presented to the station will ring at the station (including dur- ing the personal greeting being played to the outside caller).
  • Page 8 1.4 G ENERAL ESCRIPTION ACD C APABILITY Department Groups can be set up to provide sophisticated Automatic Call Distribution (ACD) features. Calls are presented to the longest Idle ACD agent or, if all agents are busy, callers can be held in queue and presented as agents become avail- able.

  • Page 9: Standard Features

    ENERAL ESCRIPTION TANDARD EATURES TTENDANT Auto Attendant is like having an extra staff member on board – or, it may allow freeing up an existing employee for other duties. Efficient call handling is assured by up to six menu levels, 40 audiotext branches, directory, Day/Night/Holiday modes, and pri- mary and secondary answering capability.
  • Page 10 1.6 G ENERAL ESCRIPTION AITING A second call (indicated by an audible tone and a display indica- tion) to an in-use station can be handled by the user much the same as they do at home with call-waiting...simply press the FLASH Key to toggle between calls –...
  • Page 11 ENERAL ESCRIPTION EATURE These sixteen lighted, programmable keys provide one-touch transfer to stations, mailboxes, or departments; direct line keys; speed dial; or other feature access. XTERNAL AGING NTERFACE CO Line connection or one of two pre-assigned analog ports also can be used for simplified connection to external overhead paging equipment.
  • Page 12 1.8 G ENERAL ESCRIPTION URATION ISPLAY As a message is played, the LCD display shows its duration from the beginning of playback and counts down to message completion. ESSAGE AITING NDICATION The unit will automatically activate the phone’s message light and provide a real time display on LCD of type and number of messages.

  • Page 13: Specifications

    ENERAL ESCRIPTION ECHNICAL PECIFICATIONS YSTEM ROPRIETARY EMBEDDED SYSTEM USING TECHNOLOGY 8.5" W 11"H 3" D (6 “ D ABINET ALL MOUNT WITH EXPANSION CABINET 90-140 AC, 50/60 H , 35 OWER VOLTS WATTS CO L NTERFACE P TO ANALOG LOOP START PORTS WITH OPEN LOOP FCC, UL, DOC, DETECTION EETS...
  • Page 14 1.10 G ENERAL ESCRIPTION OTES...

  • Page 15: Hardware Installation

    ARDWARE NSTALLATION ARDWARE NSTALLATION IVX hardware configuration consists of the wall mounted System Cabinet (8.5" W x 11"H x 3" D ) with an external wall mount transformer and the IVX Feature Phones. The cabinet houses the Main Board, slots for two 4 x 8 Port Cards, and the Memory Module.
  • Page 16 2.2 H ARDWARE NSTALLATION AFETY This information complies with the requirements of Underwriter’s Laboratories and UL Standard 1459. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: The air-flow vents on the IVX case must be free of obstruction for proper cooling.
  • Page 17 ARDWARE NSTALLATION EGULATORY EGISTRATION The CO Line telephone numbers, FCC registration number, and ringer equivalence of this equipment must be provided to the telephone company before installation. FCC P This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 18: Site Location

    2.4 H ARDWARE NSTALLATION OCATION As with most electronic equipment, the environmental consider- ations for this site need to observe good common sense. Avoid extreme temperatures and provide a dry, clean, and accessible area. Do not place the equipment or station runs near high voltage electrical equipment or electrical lines susceptable to high voltage surges from air conditioner compressors, etc.

  • Page 19: Block Wiring Diagram

    ARDWARE NSTALLATION OUNTING THE ABINET Use three #8 Hex Head screws. Note the position of the three mounting holes in IVX. Also note that the top keyhole is slightly off-center to the left. 1) Screw in the top screw to the back board (at least 1/2 inch thick plywood) leaving about 1/8th inch clearance...
  • Page 20 1 66 B IGURE LOCK IRING IAGRAM 1st Port Card Additional Port Cards Card TERM WIRE COLOR SIGNAL RJ11 PORT SIGNAL RJ11 White-Blue Green Station 100 Green 116 124 Blue-White Ring (Oper) Ring White-Orange Data+ Black Data+ Black Orange-White Data- Yellow Data- Yellow...
  • Page 21 ARDWARE NSTALLATION LECTRICAL EQUIREMENTS ROUNDING NSTRUCTIONS IVX grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16 gauge or higher). • Acceptable wire: bare or covered with green or green and yel- low striped jacket.
  • Page 22 2.8 H ARDWARE NSTALLATION MOH P If music on hold is to be supplied from an external source, con- nect the source to the MOH connector or the upper right side of the cabinet via a standard 1/8” monophonic mini jack. Custom messages-on-hold can be downloaded and stored to disk from any standard cassette player via this port.
  • Page 23 ARDWARE NSTALLATION CO L ONNECTION IVX’s advanced CO Line circuitry provides for Open Loop detec- tion and built-in Caller ID interface. These features require more precise CO Line conditioning than was originally established for mechanical switches by the Bell System. Note: CO Line Tip &...
  • Page 24 ODULE Note: The Memory Module is formatted with a proprietary format– do not attempt to install a non-ESI drive. Adding or replacing the Memory Module will require that the system be taken out of service. If the Memory Module must be replaced, all configuration data and customer recordings will be lost.
  • Page 25 2.11 ARDWARE NSTALLATION LED F UNCTION The unit’s various LEDs are designed to provide visual feedback as follows: OWER The Power LED is located on the top-right side of the cabinet and is illuminated when power is being applied to the system. The LED blinks periodically to indicate that the main processor is operational.

  • Page 26: Port Card Installation

    2.12 H ARDWARE NSTALLATION NSTALLATION Adding or replacing Port Cards will require the system to be taken out of service. 1) Wear a grounding strap or be sure to touch the metal case frequently and avoid unnecessary movement while handling the circuit boards.

  • Page 27: Expansion Cabinet Installation

    2.13 ARDWARE NSTALLATION XPANSION ABINET The Expansion Cabinet provides for the expansion of the sys- tem from its initial configuration of 8 x 18 to 16 x 34. It houses up to two Port Cards for connection to the Main Board via ribbon cable through the opening in the back of the Expansion Cabinet.
  • Page 28 2.14 H ARDWARE NSTALLATION 6) Connect the grounding strap from the Expansion Cabinet’s grounding lug (located on the bottom of the cabinet) to the Base Cabinet’s grounding lug. Follow the grounding proceedures as described earlier for grounding the Base Cabinet. 7) Through the large opening in the back of...

  • Page 29: Tutorial

    UTORIAL UTORIAL This tutorial provides general programming examples designed to provide an overall understanding of IVX and its programming technique. Study it carefully before programming. It will be helpful to refer the following items frequently while using this tutorial: • System Numbering Plan (Section 4) •...
  • Page 30 3.2 T UTORIAL RIMARY NSWER AT THE PERATOR USTOMER EQUIREMENT A company wants all of its calls answered by the operator (X100) except by the Auto Attendant if not answered after excessive ringing. ROGRAMMING ECHNIQUE In the example, the Line is programmed to ring at the operator’s extension until the 9th ring and then be answered by the Auto Attendant (ID1).
  • Page 31 UTORIAL RIMARY NSWER AT THE PERATOR WITH VERFLOW TO THERS USTOMER EQUIREMENT A company wants all of its calls answered by the operator (X100) when available, add other extensions if not answered promptly and finally answered by the Auto Attendant if not answered after excessive ringing.
  • Page 32 3.4 T UTORIAL ROVIDE RIVATE APABILITY USTOMER EQUIREMENT A company president (X115) wants a private line but also wants his secretary to handle his overflow. ROGRAMMING ECHNIQUE In the programming example below, Line 5 is set as Outbound Group 7 and to ring at Extension 115 on the first ring. If not answered by the 3rd ring, add ringing to the secretary (114), and if not answered by the 5th ring to go to extension 115’s mailbox.
  • Page 33 UTORIAL ENANT ERVICES USTOMER EQUIREMENT Two companies share an office. They each wish to have their phones handled differently. ABC Realtors wishes live answer at the sales-rep-of-the-day desk (with overflow to the Auto Attendant). ABC Insurance wishes to be answered by the Auto Attendant full time.
  • Page 34 3.6 T UTORIAL ESTRICTION UNCTION USTOMER EQUIREMENT A company with 10 employees wants 5 users to be have no toll restrictions, 5 to be able to make only non-toll calls and a lobby phone that can only intercom to other stations. They also want all employees to be able to call their outside sales rep at 212 565-9898.
  • Page 35 UTORIAL UNCTION XTENSION EATURE UTHORIZATION TATION LASS OF ERVICE ROGRAMMING USTOMER EQUIREMENT A company wants the employees to have all features allowed, a lobby phone that can only make intercom or local calls and can- not be reached inadvertently by someone dialing the extension number by accident.
  • Page 36 3.8 T UTORIAL TATIONS AT THE USTOMER EQUIREMENT A company has three admin clerks each of which is able to han- dle any type of call. ROGRAMMING ECHNIQUE In the example, to get the most immediate service the calls are set to ring all three clerk’s extensions at the same time.
  • Page 37 UTORIAL USTOMER EQUIREMENT A company wants the 4 sales reps to have the calls evenly dis- tributed to the reps in a round robin fashion. If they are all busy or no answer, the calls will be call forwarded to the sales manag- er’s mailbox.
  • Page 38 3.10 T UTORIAL ROUP USTOMER EQUIREMENT The members of the accounting team want to be able to easily answer ringing calls for anyone in the Department even though each will only receive calls directed to their individual exten- sions. ROGRAMMING ECHNIQUE If placed in a pick-up group, then any one of the team can answer any of the ringing stations by pressing the Pick-Up key...
  • Page 39 3.11 UTORIAL the stations that will transfer to FAX. Also, the system will auto- matically transfer to X191 any call that generates a FAX tone when first answered. The worksheet example is: EXT TYPE RING DN CF DAY CF NIGHT TOLL 9999 9999 VERHEAD...
  • Page 40 3.12 T UTORIAL 41 A UNCTION TTENDANT ROGRAMMING IVX’s Auto Attendant follows a branch concept whereby the caller is routed through a series of branches– ultimately to the extension he wishes to reach. He moves from branch to branch by selecting a number or name presented as choices. RANCH YPES There are three types of branches that can be used to created...
  • Page 41 3.13 UTORIAL RANCH OMPONENTS In these examples presented below, each box represents a branch with the following associated information: RANCH A numeric designator used to access the branch for program- ming and which indicates its location and relationship to the other branches.
  • Page 42 3.14 T UTORIAL ASIC TTENDANT USTOMER EQUIREMENT A company wants to provide the caller with options to reach sales (3 extensions), service (4 extensions), admin (1 exten- sion), and a company directory (by all names). ROGRAMMING ECHNIQUE As part of extension programming, the Installer would have cre- ated a sales Department (201) with the 4 extensions and a ser- vice Department (202) with the 3 extensions.
  • Page 43 3.15 UTORIAL TTENDANT WITH ENUS USTOMER EQUIREMENT In the above example, the customer wants to have sales broken into widget and gadget calls, and admin calls directed to either the accounts payable clerk (104), or the accounts receivable clerk (106). ROGRAMMING ECHNIQUE This could have been accomplished by listing all of these choic-...
  • Page 44 3.16 T UTORIAL IGHT ODE ROUTING USTOMER EQUIREMENT The company in the first example wants callers during after hours to be able to reach the Tech on call if they have an emer- gency or to leave a message to be returned the next day if not an emergency.
  • Page 45 3.17 UTORIAL REATING A IRECTORY USTOMER EQUIREMENT A company with 21 employees wants to provide a directory as part of its Main Greeting. ROGRAMMING ECHNIQUE Since 21 employees is probably too many to present all to a caller, a Directory Branch is created as part of Auto Attendant programming and set to be played alphabetically.
  • Page 46 3.18 T UTORIAL UNCTION OICEMAIL ROGRAMMING NFORMATION AILBOX UNCTION USTOMER EQUIREMENT A small real estate company wants to publish a list of houses with calling instructions to get additional information. They want the caller to be played the information and transferred to the operator during the daytime and played the information and dis- connected if during the night time.
  • Page 47 3.19 UTORIAL ROUP AILBOX FOR ONE OWNER UNCTION USTOMER EQUIREMENT The East Coast Regional Sales manager wants to be able to periodically leave the same message for his five sales reps. ROGRAMMING ECHNIQUE The Administrator assigns him a Group Mailbox number in the range 501 to 516.
  • Page 48 3.20 T UTORIAL XTERNAL AGING ROGRAMMING Various techniques can be used to notify a user through com- mercial pagers that a new message has been taken in his mail- box. The system will dial the paging number programmed by the user as part of his station programming. Additionally, 10 Cascade Paging Mailboxes are available for multiple notification requirements (see Function 56 for details).

  • Page 49: Auto Attendant Examples

    3.21 UTORIAL ASCADE AGING OTIFICATION UNCTION USTOMER EQUIREMENT A company with an after-hours tech on call wants the tech paged when an emergency message has been taken, then add the supervisor if not responded to within one hour, and then add the Department manager if not answered after another hour.
  • Page 50 3.22 T UTORIAL OTES...

  • Page 51: System Programming

    ROGRAMMING YSTEM ROGRAMMING The section provides detailed descriptions of each programming function. It assumes that the prior sections and the Power User’s Guide have been read carefully for an indepth under- standing of the system’s features. IVX can be programmed from any extension and while the sys- tem is operating.
  • Page 52 4.2 P ROGRAMMING NPUTTING LPHABETIC UMERIC HARACTERS Names for Extensions, Departments, and Branch IDs can be input by pressing the dial pad key that corresponds to the char- acter to be entered. The key’s possible entries will change each time the key is pressed. When the desired character is dis- played, press # to confirm, and the curser will move to the next character position.

  • Page 53: System Numbering Plan

    ROGRAMMING YSTEM UMBERING The system’s fixed numbering plan is as shown: to 16 CO Lines Operator Extension (default) 100 to 131 User Extensions 191 to 192 Analog Extensions 200 to 209 Department Pilots 300 to 499 Guest / Info Mailboxes Broadcast Mailbox 501 to 516 Group Mailboxes...

  • Page 54: Programming Overview

    4.4 P ROGRAMMING YSTEM ROGRAMMING VERVIEW 1 System Parameters 11 Initialize 12 Installer Password 13 Administrator Password 14 Set Time / Date 15 System Timing Parameters 151 Flash Duration 152 Transfer Recall Timer 153 Hold Recall Timer 154 ACD Exit Timer 155 ACD Wrap Timer 16 Recording Alert Tone 17 System Speed Dial...
  • Page 55 ROGRAMMING NTER ROGRAMMING Programming Mode is entered by pressing the PROG/HELP Key. During play of the normal station programming menu, press PARK 3 to stop the station programming prompt, input the Installer Password, and follow the system programming menu. Note: While in the Programming Mode, the extension will be automatically placed in DND until the Programming Mode is exited by hanging up.
  • Page 56 4.6 P ROGRAMMING 12 & 13 & A UNCTION NSTALLER DMINISTRATOR ASSWORDS These functions will display the existing password and prompt for input of a new password. The passwords can be 2 to 8 digits long. The Installer can change either the Installer or Administrator Password.
  • Page 57 However, ESI takes no responsibility as to its legality in all jurisdictions. It is the responsibility of the installing company and the end user to deter- mine and follow the applicable state and local laws regarding recording of conversations.
  • Page 58 4.8 P ROGRAMMING UNCTION YSTEM PEED Up to 100 System Speed Dial names and associated numbers can be stored (in location numbers 600 to 699) for access by any station. A user can initiate a speed dial by dialing the loca- tion number (600 to 699).
  • Page 59 ROGRAMMING CO L UNCTION INES The system operates as a PBX or as a combined KEY/PBX (default). In combined KEY/PBX Mode the CO Lines appear as Line Keys on the upper Soft Feature Keys. CO Lines are accessed by pressing one of these keys or by dialing 9 (8 or 7). In PBX Mode, the user always accesses CO Lines by dialing 9 (8 or 7).
  • Page 60 4.10 P ROGRAMMING CO L UNCTION ROGRAMMING Up to 16 CO Loop Start Lines can be connected to the system (8 to the standard cabinet and 8 to the expansion cabinet). The CO Lines are numbered 1 to 16. All CO Lines are programmed to route callers during the Day Mode then all CO Lines are programmed to route callers during the Night Mode.
  • Page 61 4.11 ROGRAMMING If KEY/PBX Mode is used, the Line Group assignment for each line chosen in this programming step will dictate the location of the Line Keys in the Soft Feature Keys. The Line Keys for each group will only appear at the stations that are permitted to access to that Line Group as programmed in Function 31.
  • Page 62 4.12 P ROGRAMMING 22 T UNCTION ESTRICTION /PBX A UNCTION ENTREX CCESS If the system is to be used behind Centrex or another PBX, the number of digits in the dial access code used to access a CO Line from Centrex or the PBX must be listed so that toll restric- tion can ignore the digit(s).
  • Page 63 4.13 ROGRAMMING CO L UNCTION ARAMETERS UNCTION ECEIVE OLUME Many variables can affect the volume of the CO Lines. Weak lines can reduce IVX’s ability to properly detect DTMF dialed by an outside caller. Conversely, “hot” lines can cause DTMF dis- tortion and/or increase the opportunity for message talk-off (eg messages being cutoff before completion).
  • Page 64 4.14 P ROGRAMMING UNCTION ALLER This function activates the Caller ID capability in IVX– provided that Caller ID service has been ordered from the telco. IVX will show the caller’s name in the display for incoming calls or mes- sages (or show the Caller ID number if the CO only provides a number).
  • Page 65 4.15 ROGRAMMING UNCTION XTENSION ROGRAMMING This section provides programming for: Extensions, Department Groups, and Analog Ports. 31 E & R UNCTION XTENSION EFINITION OUTING Extensions are numbered 100-131. See the Tutorial (Section 2) for programming examples. Below is an example of a complet- ed Programming Worksheet (Section 6).
  • Page 66 4.16 P ROGRAMMING 4. & 5. C ORWARD NSWER The extension can be set to call forward busy/no answer to another Extension (or Department), a Mailbox or a Branch ID for Day Mode and differently for Night Mode. Default = the exten- sion’s mailbox 6.
  • Page 67 4.17 ROGRAMMING The programming steps are: 1. E XTENSION UMBER Enter the extension number to program. 2. E XTENSION Name the extension (if not previously named in Function 31). For each of the following features, press the PARK 3 Key to select YES or NO.
  • Page 68 4.18 P ROGRAMMING UNCTION EPARTMENT ROGRAMMING Up to 10 Departments (hunt groups) can be created with a max- imum of 32 extensions in each. An extension can be assigned to more than one Department. Department numbers range 200 to 209. A Department can be designated to be rung in one of the follow- ing methods: All, In Order, UCD or ACD.
  • Page 69 4.19 ROGRAMMING Agent Log On Keys will be automatically assigned to the lower left Soft Feature Keys for the stations listed in ACD Departments. Stations can later be added to or deleted from ACD Departments by creating or deleting Log On Keys as part of their station programming (See Power User’s Guide).
  • Page 70 4.20 P ROGRAMMING 4. & 5. C ORWARD NSWER The Department can be set to call forward busy/no answer (for all extensions in the Department) to an Extension, another Department, a Mailbox or a Branch ID for Day Mode and differ- ently for Night Mode.
  • Page 71 4.21 ROGRAMMING Default is 191 for FAX and 192 for PAGE. Each programming step is as follows (only the appropriate steps for each type will be required): TYPE RING DN CF DAY CF NIGHT TOLL ID9999 ID9999 DOOR ID9999 ID9999 RINGER MODEM ID9999...
  • Page 72 4.22 P ROGRAMMING UNCTION XTENSION UTTON APPING The initial system-wide Soft Feature Key positions are dictated as a result of the CO Line Programming (Function 21). Function 35 can be used to change those system-wide positions. Further, users can change the Soft Feature Key positions for their stations as part of station programming.
  • Page 73 4.23 ROGRAMMING EATURE Feature Keys as listed below cannot be programmed system- wide but must be programmed for each individual station. See Accessing User Station Programming and the Power User’s Guide for a detailed description of each key. They are: ANUAL IGHT ERVICE...
  • Page 74 4.24 P ROGRAMMING UNCTION TTENDANT ROGRAMMING UNCTION TTENDANT RANCH ROGRAMMING IVX’s Auto Attendant follows a branch concept whereby the caller is routed through a series of branches– ultimately to the extension he wishes to reach. He moves from branch to branch by selecting a number or name presented in a branch prompt.
  • Page 75 4.25 ROGRAMMING AILBOX If programmed to GoTo a Mailbox, the caller will be routed to that mailbox’s personal greeting. The mailbox can be a user, a Guest/Information Mailbox, a Group mailbox or Cascade Paging Mailbox. RANCH The GoTo Branch can also be used to jump to any other branch in the Auto Attendant.
  • Page 76 4.26 P ROGRAMMING LPHA The caller is prompted to input the first letter of the individual's first or last name. The matched names are then played to the caller in the order recorded. A second prompt then instructs the caller to press # when he hears the name of the individual. Note: The actual recording of the names and alpha “key”...
  • Page 77 4.27 ROGRAMMING 1. B RANCH A numeric designator which indicates its location and relation- ship to the other branches. There can be up to 6 levels of branches, the first level being a single digit, the second level being two digits, and so on. The Main Greeting is ID1 (or additionally 2 thru 8 if a different greetings for different Lines is desired), then each of its sub- branches will have that number plus an additional digit of its own...
  • Page 78 4.28 P ROGRAMMING UNCTION NNOUNCE XTENSION UMBER If a caller selects a name from a Directory Branch, the system can be set to announce the extension number prior to transfer- ring the call. This provides the caller with the extension number for future direct dialing from a Menu Branch such as the Main Greeting.
  • Page 79 4.29 ROGRAMMING OICE ROGRAMMING To simplify initial installation, all programmed extensions will automatically have a generic personal greeting “You have reached the mailbox for extension xxx”. This greeting should be replaced with a personalized greeting by the mailbox user. UNCTION AXIMUM ESSAGE ENGTH...
  • Page 80 4.30 P ROGRAMMING UNCTION UEST AILBOXES Mailboxes numbered from 300 to 499 can be programmed as either a Guest or Info Mailbox. Input the mailbox number and select Guest or Info by pressing the PARK 3 Key. UEST AILBOXES Guest Mailboxes are designed to be used by personnel such as outside sales or manufacturing personnel who do not have an extension assigned to them.
  • Page 81 4.31 ROGRAMMING Each programming step is defined as follows: 1. M AILBOX UMBER Input a mailbox number 300 to 499. 2. N The mailbox name is used for the LCD Display, reports, and as a programming aid. The name length can be no longer than 10 characters (See Inputting Alphabetic / Numeric Characters earli- er in this section).
  • Page 82 4.32 P ROGRAMMING UNCTION ROUP AILBOXES INCLUDING ROADCAST ROUP AILBOXES Up to 16 Group Mailboxes (501 to 516) can be assigned (each Group Mailbox can have up to 32 members). These can be used by anyone (who knows the password) to leave messages for all users listed as members of that group.
  • Page 83 4.33 ROGRAMMING To initiate a page, the system will access the CO Line as pro- grammed, dial the paging number (programmed by the user as part of his mailbox set-up), pause for the number of seconds programmed here, dial the mailbox number, # and go on hook. The user must program the pager number without the CO Line Group (9, 8, or 7).
  • Page 84 4.34 P ROGRAMMING UNCTION ECORDING UNCTION ECORD YSTEM ROMPTS YSTEM ROMPTS The system prompts are played to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but may be re- recorded if preferred in a different voice or with different instruc- tions.
  • Page 85 4.35 ROGRAMMING AMES ATCHED ROMPT This prompt is played to the caller if, in a Directory Branch, the first letter he selected does not have any names associated with it; or he has listened to all of the names played and has not made a selection.
  • Page 86 4.36 P ROGRAMMING UNCTION ECORD IRECTORY AMES This function is accessible only if a Directory Branch has been created as part of Auto Attendant programming. First input the extension number, and then press 1 to begin recording of the associated name and press 1 when finished. If the directory type is By Alpha (see Function 41), the name key (first letter of either the first or last name) must also be pro- grammed in this function.
  • Page 87 4.37 ROGRAMMING Note: If ACD is used, it is recomended that Prompt 590, 591 or a custom prompt without periodic “voice-overs” be used since the ACD Hold Prompt will also be played while a caller is on hold. 631 MOH S UNCTION OURCE This selects the source that will be played to callers on hold.
  • Page 88 4.38 P ROGRAMMING UNCTION EPORTS ERIAL RINTER Connect a standard serial printer to the serial port of the sys- tem. The output from the serial port is: 8 data bits, 1 stop bit, and no parity. The baud rate is programmed by the Installer in Function 18.
  • Page 89 4.39 ROGRAMMING 74 V UNCTION OICE TATISTICS EPORT This report provides statistics indicating the message activity in each mailbox since the data was last cleared. UNCTION YSTEM PEED EPORT This report lists the current System Speed Dial numbers. Distribute a copy to those who are authorized to use them.
  • Page 90 4.40 P ROGRAMMING OTES...
  • Page 91 4.41 ROGRAMMING...
  • Page 92 4.42 P ROGRAMMING...
  • Page 93 ROUBLE HOOTING ROUBLE HOOTING The following test procedures are designed to isolate a failed component of the total installation. This might include the System Cabinet, CO Line Ports, Station Ports, wiring, Feature Phones, or system programming errors. Note: Before performing any of the following checks, be sure that the system is properly grounded and that a clean power source is being used.
  • Page 94 5.2 T ROUBLE HOOTING CO D TATION PECIFIC If the above condition occurs at a single station, see Station Inoperative below. YSTEM 1. Check for Dial Tone at the telco demarcation block. 2. Check the wiring from the demarc to IVX. See Block Wiring Diagram on page 2.7.
  • Page 95 ROUBLE HOOTING ’ TTENDANT NSWER 1. Verify that the Lines are ringing at IVX by temporarily ringing to a station. 2. Verify current operating mode of IVX (Day, Night, Auto). If Day or Night Modes work correctly, verify Day/Night Table (Function 43). 3.
  • Page 96 The main power fuse is located on the main board below the disk drive assembly. Before attempting to replace this fuse, contact ESI Technical Support. ECHNICAL SSISTANCE Dealer technical assistance is available 8:00AM to 7:00PM Central Time, Monday thru Thursday and 8:00AM to 5:00 PM on Friday.
  • Page 97 ROGRAMMING ORKSHEET Enter Programming Mode by pressing PROG/HELP Key, the PARK 3 Key, and the password when prompted. 1 System Programming 11 Initialize Select Reset or Initialize, confirm with Installer Password. 12 Installer Password The range is 2 to 8 digits. Default = 789 13 Administrator Password The range is 2 to 8 digits.
  • Page 98 6.2 P ROGRAMMING ORKSHEET 17 System Speed Dial NUMBER NAME Use a blank sheet for additional speed dial numbers 631 to 699.
  • Page 99 ROGRAMMING ORKSHEET 21 CO Line Programming Day Mode Ring 1 Ring 3 Ring 5 Ring 9 Default...
  • Page 100 6.4 P ROGRAMMING ORKSHEET Night Mode Ring 1 Ring 3 Ring 5 Ring 9 Default 22 Toll Restriction Exception Tables Centrex/PBX Access Code Range is 0 to 2 Default = 0 (None) Toll Restriction Exception Tables Allow numbers: ________________________________________________________ _____________________________________________________________________ Deny numbers: ________________________________________________________ _____________________________________________________________________ 23 CO Line Parameters...
  • Page 101 ROGRAMMING ORKSHEET 31 Station Definition & Routing CF DAY CF NIGHT PGZN Default To MB To MB None 0* OPERATOR * 0 is defaulted Call Fwd and Extension to X100.
  • Page 102 6.6 P ROGRAMMING ORKSHEET 32 Station Feature Authorization (Extensions 100 to 115) NAME SER OB TOLL CALLWAIT AA BLOCK Default= SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST:...
  • Page 103 ROGRAMMING ORKSHEET 32 Station Feature Authorization (Extensions 116 to 131) NAME SER OB TOLL CALLWAIT AA BLOCK Default= SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST: SO LIST:...
  • Page 104 6.8 P ROGRAMMING ORKSHEET 33 Departments EXT NAME TYPE* CF DAY CF NIGHT Default = X100 X100 EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List: EXT List:...
  • Page 105 ROGRAMMING ORKSHEET 34 Analog Station Programming EXT* TYPE RING DN CF DAY CF NIGHT TOLLS PAGE DOOR ID9999 ID9999 RINGER MODEM ID9999 ID9999 * Default is X191 FAX and X192 Page. 35 Extension Button Mapping See Programming Section for button default based on the system configuration.

  • Page 106: Auto Attendant Programming

    6.10 P ROGRAMMING ORKSHEET 4 Auto Attendant Programming 41 Branch Programming Main Greeting Menu ID12 ID13 ID14 ID15 ID16 ID11 42 Announce Extension Number Default = YES 43 Automatic Day / Night Mode Table THUR...

  • Page 107: Voice Mail Programming

    6.11 ROGRAMMING ORKSHEET 5 Voice Mail Programming 51 Maximum Message Length The range is 1 to 60 Minutes. Default = Messages, 3 Min Messages Recordings Recordings, 10 Min 52 Message Purge The range is 0 (no purge) to 356 days Default = New = Old = Group...

  • Page 108: Group Mailbox

    6.12 P ROGRAMMING ORKSHEET 54 Group Mailboxes (including Broadcast) List members: Members Use a blank sheet for additional Group mailboxes. 55 External Paging Programming The pause range is 0 to 9 seconds, the interval range is 10 to 1440 Minutes. Line Grp Pauses Interval 56 Cascade Paging Mailboxes...
  • Page 109 6.13 ROGRAMMING ORKSHEET 6 Recording 61 Record System Prompts 62 Record Directory Names EXT NAME KEY* EXT NAME KEY* * Key required if Alpha Directory used. Use blank lines for Guest Extensions.
  • Page 110 6.14 P ROGRAMMING ORKSHEET 63 Message On Hold Programming MOH Source The range is 590 to 598. Default = 592 (generic Music on Hold) Record MOH Record prompts 594 to 598 MOH Volume The range is 1 to 12. Default = 6 7 Reports Program Configuration Line / Auto Attendant Statistics...
  • Page 111 NDEX Access Code for Centrex/PBX ....4.12 Call Forward Key ......PUG.17 Access User Programming .....4.2 Call Waiting ........PUG.7 ACD (Automatic Call Distributor) Call Pick-up ........PUG.7 Agent Operation ....PUG.38 Caller ID Agent Keys ......PUG.22 Programming......4.14 Programming......4.20 Cascade Paging Mailbox Tutorial........3.9 Programming......4.37 Add/Delete Mailbox Programming ..4.17 Tutorial........3.21 Administrator Password ......4.6 Using .........PUG.38...
  • Page 112 I.2 I NDEX Electrical Requirements ......2.7 Information Mailbox Programming ..4.32 Esi-Dex ...........PUG.23 Initialize System........4.5 Expansion Cabinet Installation....2.12 Installation Extension Expansion Cabinet....2.12 Button Mapping .......4.24 Grounding .........2.7 Feature Authorization....4.18 Mounting Base Cabinet.....2.5 Number Announce ....4.13 Port Cards.......2.12 Programming......4.16 Intercom Calls ........PUG.2 Tutorial........3.6...
  • Page 113 NDEX Page Key .........PUG.13 Paging (External) Mailboxes Programming......4.36 Access to........4.2 Tutorial........3.20 Broadcast ........4.35 Using .........PUG.11 Cascade Paging......4.37 User Programming ....PUG.27 Change/Delete User’s .....4.15 Park Key ..........PUG.13 Group ........PUG.30 Password Guest.........PUG.32 User........PUG.26 Main Greeting Recording ......4.37 Programming......4.6 Manual Day/Night Mode....PUG.22 PBX/Key Mode ........4.9 Maximum Message Length....4.31 Personal Greetings Menu Branch...
  • Page 114 I.4 I NDEX Safety ..........2.2 Voicemail Key ........PUG.14 Serial Port Voice Mail Connection ........2.8 Operation......PUG.8 Programming......4.8 Programming Section....4.31 Service Observing......PUG.22 Tutorial........3.18 Soft Feature Keys User Programming ....PUG.20 Station (See Extension) Audibles Programming ..PUG.26 Worksheets ..........6.1 Connection ........2.9 Wrap Mode Options Programming ..PUG.23 Programming.....PUG.23 Ringback Programming.....4.6 Timers ........4.7...

Table of Contents