Hardware Alarms - Mitel MiVoice Business 3300 ICP Troubleshooting Manual

Hardware
• In the System Administration Tool use the following Maintenance and Diagnostic forms:
• Hardware Compute form: displays details of the Real Time Controller (RTC) card and
Ethernet-to-TDM (E2T) card
• Hardware Modules form: displays the Mitel Mezzanine Card (MMC) modules that are
installed in the system.
• IP Telephone form: displays all IP phones in the system and their status.
• For help with diagnosing hardware problems, see Hardware.
• For help with diagnosing phone hardware problems, see Phones.

3.1 Hardware Alarms

Table 6: Hardware Alarms Troubleshooting
Alarm
ICP Comms
41
Probable Cause
E2T card has no IP
address.
Incorrectly
programmed E2T IP
address or incorrect
setup of debug cable.
Corrective Action
If you are using the controller's
internal DHCP server for the
E2T: ensure you assigned a static
IP address to the E2T using the
correct MAC address (see "Configure
the Layer 2 Switch" in the "Initial
Setup" chapter or the Technician's
Handbook for instructions). If you
are using an external DHCP server
for the system: verify that options
are programmed correctly (see
"Configuring External DHCP Settings
for E2T" in the "Installation Planner"
chapter of the Technician's Handbook
for instructions).
Verify that E2T parameters are
correct (see "Programming E2T
via Debug Cable or Secure Telnet"
section of the Technician's Handbook
for instructions).
Document Version 1.0
Troubleshooting Guide