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Symptoms
5550 IP Console fails to
launch.
Document Version 1.0
Troubleshooting Guide
Probable cause
PC NIC has 802.1Q
enabled on Data side
while L2 switch is not
configured to accept
tagged frame on Native
VLAN.
5550 IP Console has
been registered and IP
console is reinstalled.
User does not have
local administration
privileges.
Corrective Action
Disable 802.1Q on PC NIC
Note:
Only use 802.1Q on PC
if PC and TKB are on the
same VLAN (e.g 2) which L2
switch accepts tagged frame
on the specified VLAN.
Delete the MAC address from
IP Consoles form and then re-
register using the IP Console
Configuration Wizard (Start/
MN5550 IP console/Tools).
Note:
Do not reinstall the IP
Console software unless you
need to (new installation,
corrupted software, etc.).
You should always use
the Configuration Wizard
to register to a different
controller.
Add local administration
privileges for the user.
Hardware
106
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Table of Contents
Troubleshooting
