Mitel MiVoice Business 3300 ICP Troubleshooting Manual page 150

Feature
Call
History
Document Version 1.0
Troubleshooting Guide
Symptom Probable Cause
Call forwarding User tried to program
not functioning Call Forwarding using the
Superkey .
on a 5330 5340
or 5360 IP
Phone.
IP Set is Call forwarding set up
forwarded to from associated Your
other destination Assistant application
for no apparent via MiTai event. MiVoice
reason. "Locate Business cannot detect
Feature and identify this type
Extension" of call forwarding
maintenance features using "Locate"
command from maintenance command.
ESM does
not show call
forwarding
active.
Calls not being The following calls are
logged. not logged by the Call
History feature:
•
•
•
incoming ACD Calls
and Personal calls
from ACD agents
calls to non-prime
broadcast groups
calls to a device that is
forwarded/rerouted to
"Always".
System Features
Corrective Action
Use the Call Forwarding
application to program call
forwarding on the 5320,
5330, 5340 and 5360 IP
Phones.
If the call forwarding is no
longer valid or required,
disable it for the IP set via
YA.
None. Not supported.
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