Software Problems; Option Problems - IBM ThinkPad 755CX Manual

Software Problems

Problem
An application program
does not work correctly.

Option Problems

Problem
An IBM option that was
just installed does not
work.
An IBM option that used
to work no longer works.
The serial port does not
work.
To determine if a problem is caused by the software, verify that:
Your computer has the minimum memory required to use the software.
Refer to the manuals supplied with the software to verify this.
The software is designed to operate with your computer.
Other software works correctly with your computer.
The software you are using works correctly with another computer.
If you have received any error messages when using the application program,
refer to the manuals supplied with the software for a description of the
messages and a solution to the problem.
If the preceding items are correct and there is still a problem, contact your IBM
authorized reseller or IBM marketing representative for help.
Verify that:
The option is designed for the computer.
The option has been installed correctly by following the instructions supplied
with the option.
Other installed options or cables are not loose.
No I/O address or interrupt level conflict has occurred. Use the System
Info of the ThinkPad Features program.
If the test programs for the option did not find the problem, have the computer
and option serviced.
Verify that:
All the option hardware and cable connections are securely connected.
If the option came with its own test instructions, use those instructions to
test the option.
If the preceding items are correct and the test programs did not find the
problem, have the computer and option serviced.
Ensure that Serial port is set to Serial_1, Serial_2, Serial_3, or Serial_4 in the
ThinkPad Features program or Easy-Setup.
What If Your Computer Does Not Work?
Action
Action
Chapter 8. Solving Computer Problems
215