Polycom VVX 500 Training Manual page 7

When on an active call and a second calls comes into your extension,
the available Caller ID of the new call will show on the entire screen of
the phone and you will hear a beep. You can do one of the following:
• Touch the Answer key to place your current call on hold and answer
the new call
• Touch the Reject key to send the new call directly to voicemail
After the second call waiting beep, the phone screen will
show both calls. The call that you are currently on will be
shown in green at the top. The second call that is coming in
will show below it. The touch keys at the bottom will control
the active call shown in green.
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