Troubleshooting - Weber Q Series Owner's Manual

PROBLEMS
Burner does not ignite when you push the
igniter button.
Burner does not ignite, or flame is low when burner
control knob is on high ( ) position.
Burner flame pattern is erratic.
Flame is low when burner control knob is on
high ( ) position.
Flames do not run the whole length of the
burner tube.
Burners burn with a yellow or orange flame, in
conjunction with the smell of gas.
Experiencing flare-ups.
m CAUTION: Do not line the cookbox with
aluminum foil.
Inside of lid appears to be "peeling."
(Resembles paint peeling.)
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site. Log
onto www.weber.com.

TROUBLESHOOTING

SOLUTIONS
Be sure that there is gas flow to the burner by attempting to match light your burner. Refer to "BURNER IGNITION—
Lighting with a Match." If match lighting is successful, the problem lies in the ignition system. Refer to "IGNITION SYSTEM
OPERATIONS."
Be sure that wires are correctly inserted into terminals on igniter electrode assembly. Check that the wires are
connected to terminals on the push button igniter (Q 1000, Q 2000 & Q 3100) or the electronic igniter module (Q 1200, Q
2200 & Q 3200). Refer to "MAINTAINING THE PUSH BUTTON IGNITION SYSTEM (Q 1000, Q 2000 & Q 3100) or MAINTAINING
THE ELECTRONIC IGNITION SYSTEM (Q 1200, Q 2200 & Q 3200)."
If a new battery is installed, confirm that battery's plastic wrapping has been removed. Verify that the battery is in good
condition and has been installed correctly. Refer to "MAINTAINING THE ELECTRONIC IGNITION SYSTEM (Q 1200, Q 2200 &
Q 3200)."
Fuel could be low or empty. Refill LPG cylinder.
Fuel hose could be bent or kinked. Straighten fuel hose.
Clean burner ports that run down the entire length of burner tube. Refer to "ANNUAL MAINTENANCE."
Inspect spider/insect screens for possible obstructions. (Blockage of holes.) Clean spider/insect screens.
Refer to "ANNUAL MAINTENANCE."
Barbecue must be preheated with all burners on high for 10 to 15 minutes.
Clean the cooking grills thoroughly to remove grease. Refer to "CLEANING THE INSIDE OF THE BARBECUE."
The cookbox may be dirty and is not allowing grease to flow into removable catch pan. Clean cookbox. Refer to
"CLEANING THE INSIDE OF THE BARBECUE."
The inside of the lid is cast aluminum. It is not painted. It cannot "peel." What you are seeing is baked-on grease that has
turned to carbon and is flaking off. THIS IS NOT A DEFECT. Clean thoroughly. Refer to "CLEANING THE INSIDE OF THE
BARBECUE."
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