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GENERAL TROUBLESHOOTING
PROBLEMS
Burner does not ignite when you push the
igniter button.
Burners do not ignite.
Burners have a small flickering flame when burner
control knobs are in the high ( ) position.
Grill temperature only reaches 250° to 300° F in
the high ( ) position.
Burner does not ignite, or flame is low when set
to high ( ) position.
Burner flame pattern is erratic.
Flame is low when burner is set to high ( )
position.
Flames do not run the whole length of the
burner tube.
Burners burn with a yellow or orange flame,
combined with the smell of gas.
Experiencing flare-ups.
m CAUTION: Do not line the slide-out
grease tray with aluminium foil.
Inside of lid appears to be "peeling."
(Resembles paint peeling.)
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our
web site. Log onto www.weber.com
SIDE BURNER TROUBLESHOOTING (320 MODEL)
PROBLEMS
Side burner does not ignite when you push the
igniter button.
Side burner does not ignite.
Side burner does not ignite, or flame is low when
burner is on high ( ) position.
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our
web site. Log onto www.weber.com
26
WWW.WEBER.COM
®
TROUBLESHOOTING
SOLUTIONS
Be sure that there is gas flow to the burners by attempting to match-light your burners. Refer to "MAIN BURNER
IGNITION—Lighting with a Match." If match-lighting is successful, the problem lies in the ignition system. Refer to
"MAINTAINING THE ELECTRONIC CROSSOVER
Be sure that wires are correctly inserted into terminals on igniter module. Check that the wires are connected to
terminals on igniter button under the control panel. Refer to "IGNITER MODULE WIRE GUIDE."
If a new battery is installed, confirm that battery's plastic wrapping has been removed. Verify that the battery is in good
condition and has been installed correctly. Refer to "MAINTAINING THE ELECTRONIC CROSSOVER
SYSTEM."
Some countries have regulators with an excess gas flow safety device. The excess flow safety device, which is part
of the grill-to-cylinder connection, may have been activated. To reset the excess flow safety device, close the LPG
cylinder valve and turn all burner control knobs to the off ( ) position. Open the grill lid. Wait at least five minutes for
the gas to clear before attempting to light the grill. SLOWLY turn the LPG cylinder valve until it is completely open.
Wait several seconds; then ignite your grill. Refer to "MAIN BURNER IGNITION & USAGE."
LPG fuel could be low or empty. Refill LPG cylinder.
Fuel hose could be bent or kinked. Straighten fuel hose.
Clean burner ports that run down the entire length of burner tube. Refer to "ANNUAL MAINTENANCE."
Inspect spider/insect screens for possible obstructions. (Blockage of holes.) Clean spider/insect screens.
Refer to "ANNUAL MAINTENANCE."
Grill must be preheated with all burners on high for 10 to 15 minutes.
Clean the cooking grates and Flavorizer
The slide-out grease tray may be dirty and is not allowing grease to flow into catch pan. Clean slide-out grease tray.
The inside of the lid is porcelain enamel or stainless steel. It is not painted. It cannot "peel." What you are seeing is
baked-on grease that has turned to carbon and is flaking off. THIS IS NOT A DEFECT. Clean thoroughly. Refer to
"ROUTINE MAINTENANCE."
.
®
SOLUTIONS
Be sure that there is gas flow to the burner by attempting to match-light your side burner. Refer to "SIDE BURNER
IGNITION—Lighting with a Match." If match-lighting is successful, the problem lies in the ignition system. Refer to
"MAINTAINING THE ELECTRONIC CROSSOVER
Be sure that wires are correctly inserted into terminals on igniter module. Check that the wires are connected to
terminals on igniter button under the control panel. Refer to "IGNITER MODULE WIRE GUIDE."
If a new battery is installed, confirm that battery's plastic wrapping has been removed. Verify that the battery is
in good condition and has been installed correctly. Refer to "MAINTAINING THE ELECTRONIC CROSSOVER
IGNITION SYSTEM."
Be sure that gas supply is on.
Some countries have regulators with an excess gas flow safety device. The excess flow safety device, which is part
of the grill-to-cylinder connection, may have been activated. To reset the excess flow safety device, close the LPG
cylinder valve and turn all burner control knobs to the off ( ) position. Open the grill lid. Wait at least five minutes for
the gas to clear before attempting to light the grill. SLOWLY turn the LPG cylinder valve until it is completely open.
Wait several seconds; then ignite your grill. Refer to "MAIN BURNER IGNITION & USAGE."
LPG fuel could be low or empty. Refill LPG cylinder.
Fuel hose could be bent or kinked. Straighten fuel hose.
.
®
®
IGNITION SYSTEM."
®
bars thoroughly to remove grease. Refer to "ROUTINE MAINTENANCE."
®
IGNITION SYSTEM."
®
IGNITION
®
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