Ford ENDURA 2017 Owner's Manual page 282

During a call:
• Emergency Assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
• After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Note: While the system provides
information to the emergency operator, the
system plays a message letting you know
it is sending important information. It then
lets you know when the line is open to start
hands-free communication.
Note: During an Emergency Assistance call,
an emergency priority screen appears which
contains vehicle GPS coordinates when
available.
Note: It is possible that GPS location
information is not available at the time of
the crash; in this case, Emergency
Assistance will still attempt to place an
emergency call.
Note: It is possible that the emergency
services will not receive the GPS
coordinates; in this case, hands-free
communication with an emergency operator
is available.
Endura (CDQ) New Zealand, enNZL, Edition date: 201712, First Printing
SYNC 3
Note: The emergency operator may also
receive information from the cellular
network such as cell phone number, cell
phone location and cell phone carrier name
independent from SYNC Emergency
Assistance.
Emergency Assistance may not work
if:
• Your cell phone or Emergency
Assistance hardware sustains damage
in the crash.
• The vehicle battery or the system has
no power.
• A crash ejects your cell phone from
your vehicle.
• You do not have a valid and registered
SIM card with credit in your cell phone.
• You are in a European country or region
where the SYNC Emergency Assistance
cannot place the call. For more
information, visit the regional Ford
website.
Important Information about the
Emergency Assistance Feature
Emergency Assistance does not currently
call emergency services in the following
markets: Albania, Belarus, Bosnia and
Herzegovina, Macedonia, Netherlands,
Ukraine, Moldova and Russia.
For more information, visit the regional
Ford website.
Emergency Assistance Privacy Notice
When you switch on Emergency
Assistance, it may disclose to emergency
services that your vehicle has been in a
crash involving the deployment of an
airbag or activation of the fuel pump shut
off. This feature has the capability to
disclose your location information to the
emergency operator or other details about
your vehicle or crash to provide the most
appropriate emergency services.
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