Wacom CINTIQ 21UX Installation Manual & Hardware Manual page 49

Cintiq21UX_Manual.fm Page 47 Friday, January 28, 2005 6:49 PM
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
When using Cintiq on a
multiple monitor system,
you cannot use the pen to
control the other monitor(s).
The line you are drawing
does not line up with the
location of the screen
cursor in paint applications.
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to the Installation instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
P mode and M mode, make sure that your pen display tablet
EN OUSE
is operating in P mode.
EN
You can use your pen to control the other monitors in M
To use M mode, first set the pen's DuoSwitch to M
OUSE
T .... Then use the switch to toggle between P
OGGLE
M mode.
OUSE
To function properly, some applications require that the pen is set to
P mode. Make sure the pen has not been toggled to M
EN
If the pen is set to P mode and the problem still exists, then you
EN
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
Delete the pen tablet preferences as follows:
Windows: Do a Search or Find for the
The file should be located in your Windows or Windows\System32
folder. Then restart your computer. When the tablet driver loads it
will create a new preferences file with the factory default settings.
Recalibrate the unit.
Macintosh OS X: For a single user, delete the tablet preferences by
first choosing your H
OME
home L folder. Within your home L
IBRARY
P folder and delete the
REFERENCES
file. Log out, then log back in. When the tablet driver loads it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the
main A folder. Then open the T
PPLICATIONS
R T utility. When the utility starts, click on the R
EMOVE ABLET
A P F button. Log out, then log back in. When the
LL REFERENCE ILES
tablet driver loads, it will create new preferences files with the factory
defaults.
Recalibrate the tablet.
Note: Do not manually remove the W
from the main L
IBRARY
to be removed when uninstalling the tablet software driver, and
then only when using the R
.
TABLET DAT
folder from the G menu. Then open your
O
folder, open the
IBRARY
. .
COM WACOM TABLETPREFERENCES
ABLET
T
ACOM ABLET
P P folder. This file is only
REFERENCE ANES
T utility
EMOVE ABLET
mode.
OUSE
ODE
mode and
EN
mode.
OUSE
file and delete it.
folder and run the
EMOVE
. file
PREFPANE
Troubleshooting
Page 47