Konica Minolta PagePro 1400W User Manual page 80

Symptom
There is
insufficient
fusing or the
image
comes off
when
rubbed.
There are
toner
smudges or
residual
images.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
74
Cause
The media is moist
from humidity.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
The media type is set
incorrectly.
One or more of the
toner cartridges are
defective or installed
incorrectly.
The media transfer
roller is dirty.
The media path is
dirty with toner.
The toner cartridge is
defective.
The drum cartridge is
defective.
Solving Problems with Printing Quality
Solution
Remove the moist media and replace it
with new, dry media.
Use KONICA MINOLTA-approved
media. See "Media Specifications" on
page 20 for supported sizes.
When printing transparencies, enve-
lopes, postcards, or thick paper, spec-
ify the appropriate media type in the
printer driver.
Remove the toner cartridge and check
it for damage. If it is damaged, replace
it.
Clean the media transfer roller.
If you think the transfer roller should be
replaced, contact Technical Support
with the error information.
Print several blank sheets and the
excess toner should disappear.
Remove the toner cartridge and check
it for damage. If it is damaged, replace
it.
Remove the drum cartridge and check
it for damage. If it is damaged, replace
it.