Kodak HERO 3.1 User Manual page 26

Troubleshooting
Problem
Printhead
carriage jam
Print quality
Ink cartridge
errors
Paper jam
Error
codes/messages
20
Possible Solutions
■
Open the printer access door and clear any obstructions.
■
Check that the printhead and ink cartridges are installed
correctly. (The printhead and ink cartridges are installed
correctly when you hear them click into place.)
■
For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
■
Make sure the paper is loaded correctly. See
paper, page 9 and
For more help, go to www.kodak.com/go/hero3_1support.
■
Check that KODAK Ink Cartridge(s) are installed. Do not use
non-Kodak brand or refilled ink cartridges.
■
Remove, then install the cartridges again. Make sure the
cartridges click into place.
■
Open the printer access door and gently remove any paper
from inside the printer.
■
Make sure the paper in the tray is free of tears or creases.
■
Make sure you do not overload the paper tray.
For more help, go to www.kodak.com/go/hero3_1support.
Go to www.kodak.com/go/hero3_1support,
code or message.
Loading photo paper, page
www.kodak.com/go/aiosupport
Loading plain
10.
then type your error