Reading Out/Saving Service Data - Siemens SIMATIC S7-1500 System Manual

11.2

Reading out/saving service data

Introduction
In addition to the contents of the diagnostics buffer, the service data contain numerous
additional data points about the internal status of the CPU. If a problem with the CPU should
occur, that cannot otherwise be resolved, please send the service data to our
Service & Support. The service data allow Service & Support to analyze problems that have
occurred rapidly.
Requirement
Service data can be read out via the Web server, via STEP 7 or via the SIMATIC memory
card.
Procedure using the Web server
1. Open a web browser that is suitable for communication with the CPU.
2. Enter the following address in the address bar of the web browser:
3. The service data page will appear on your screen, with a button for saving the service
4. Save the service data locally on your PC/programming device, by clicking "Save
Result: The data are saved in a .dmp file with the following naming convention:
"<Part number> <serial number> <time stamp>.dmp". The file name can be changed.
Procedure using STEP 7
A description of how to save service data is available under the keyword "Save service data"
in STEP 7 online help.
S7-1500 Automation System
System Manual, 02/2014, A5E03461182-AB
https://<CPU IP address>/save_service_data.html, e.g.,
https://172.23.15.3/save_service_data.html
data.
Figure 11-1 Reading out service data via the web server
ServiceData".
Test functions and fault resolution
11.2 Reading out/saving service data
147