Table of Contents
Advertisement
A.1 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Check the receiver according to the procedures
shown below. If the receiver does not work properly after checking it, please contact your dealer or the local Service
Hotline. Do NOT try to open or disassemble the receiver. It may cause a dangerous situation and warranty will be void.
Problem
LED indicator not lit
No signal found
No picture or sound on TV or
amplifier
Scrambled channel
message
No response to remote control
Forgotten PIN code
Forgotten channel lock code
Signals are interrupted or
blocking is visible on screen
The receiver switches off
automatically.
Playback of video (or Timeshift)
is causing picture freeze/macro
blocks or similar distortion,
especially on HD content.
22
Possible cause
Mains lead unplugged
Cable input is disconnected Orange
signal LED is Off
HDMI or SCART is not selected on
your TV or amplifier or the unit is
set to higher resolution as the TV
supports.
TV/amplifier is not switched on
Channel is scrambled
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Cable signals are too weak or have
reflections/interference.
Auto Standby function enabled.
Read/write speed of your USB device
could be too low.
What to do
Check mains plug
Check cable lead Check with dealer
Switch to correct TV/amplifier input
Select lower resolution on receiver
Switch TV/amplifier on.
Select alternative channel
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Default PIN is 0000
Contact local Service Hotline or
send email to our Support via www.
strong.tv
Press the INFO button on remote 2x
to call up signal bars and check your
cable connections and leads. Using
(many) splitters in the signal lead
might cause reflections/interference
in the digital signal and distort
reception. When in doubt, check with
your dealer.
Disable auto standby. See chapter
7.4.3 for details.
Make sure to use a USB storage
device with sufficient speed and
space. Pen drives ('USB sticks') may
not support sufficient speed.
Advertisement
Table of Contents
