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Appendix A.
Appendix A.
Troubleshooting
Appendix A.1. Viewing Diagnostic information
•
Type the IP address of the ET9500 into your web browser.
•
Click on "Diagnostics and Debugging" Icon
connections.
If there are any errors showing on the Connection page, please refer to Appendix A.2
•
for the relevant wiring and settings.
o
If the Rx messages for the N1 Intermatic Ethernet connection are static go to
Appendix A.2
Appendix A.2. Checking Wiring and Settings
•
No COMS on ET90000 device side: If Ethernet LED is not flashing then there is a COM
issue on the Ethernet side and you need to check the following things:
o
Ethernet Cable
o
Switch or Router
o
All devices are on the same subnet as the ET9500 (See Section 4)
o
Intermatic device IP setting match the Web configuration settings for that
device profile added
•
Field COM problems:
o
Visual dip switch settings (using correct baud rate, MAC address and Device
Instance)
o
Verify IP address setting
o
Verify wiring
, then click on view, and then on
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Troubleshooting
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