Diagnostics And Troubleshooting Procedures; Verifying Settings; Pc Settings; Printer Settings - Intermec EasyCoder PF2i User Manual

Chapter 7 — Troubleshooting

Diagnostics and Troubleshooting Procedures

If there is a problem with a printer connected to your network, this
chapter helps you fi nd and correct the issue and to obtain information
that will make it easier for support personnel to help you correct the
problem. Follow the procedures below before contacting support.

Verifying Settings

Use a PC connected to the same network as the printer to verify
the printer's network confi guration as described in the installation
instructions.
If you are trying to connect the printer via a crossover network cable, you
may need to disable the web browser's proxy settings on your computer
to get in contact with the printer's web pages.

PC Settings

Verify that the PC has a working connection to the network. Do this by
opening a Command Prompt and typing the command that corresponds
to your operating system, as described below:
For Windows 95, 98 and ME, use the command WINIPCFG.
For Windows NT4, 2000 and XP, use the command IPCONFIG.
Th e PC will show a table with its confi guration containing the settings
for IP address, Subnet Mask and Default Gateway. Verify these settings
to be sure that the computer is correctly confi gured for your network.

Printer Settings

Check the IP address of the printer. Press the <i> key on the printer's
keyboard and use the <⇐> and <⇒> keys to browse to the IP address.
A prerequisite in Fingerprint is that the standard IN port is set either
to "auto" or "net1:", which can be done using Intermec Shell. Another
method is using the Setup Mode:
1 Press the <Setup> key, on the printer's internal keyboard, and step
your way to "NETWORK" using the ⇒ key.
2 By pressing <Enter> on the printer, you can step through the
confi guration to verify the settings.
3 Press <Setup> to exit the Setup Mode.
94 EasyLAN User's Guide