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Service Diagnostics
685 Washing Machine
479632B
Fisher & Paykel Appliances © 2013
Printed March. 2013

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Summary of Contents for Fisher & Paykel 685

  • Page 1 Service Diagnostics 685 Washing Machine 479632B Fisher & Paykel Appliances © 2013 Printed March. 2013...
  • Page 2: Table Of Contents

    Lid Lock ........................4 Inner Bowl Weight ......................4 CleanSmart 685....................5 Size setting........................5 Installation Test ......................5 Show Room Mode......................6 Diagnostic Mode......................7 WashSmart 685 ....................8 Size setting........................8 Installation Test ......................8 Showroom Mode ......................9 Diagnostic Mode......................10 Diagnostics ....................11 Diagnostics Levels .....................11 Water Valve Tests ......................16 SmartPump Testing....................16...
  • Page 3: Specifications

    SPECIFICATIONS Electric Supply Operating Voltage 220/240V AC 50Hz Current 10 amps Wash Motor Electronically commutated direct drive 3 Phase brushless DC Motor. Motor Resistance: Aluminium Stator Per Winding Phase to Phase 19.5 ohms ± ± ± ± 10% 39 ohms ± ± ± ± 10% Phase 9 Pump Motor 230V AC 50Hz Pump motor resistance:...
  • Page 4: Thermistor

    • Minimum height of taps to clear the top of the machine is 1150 mm. Thermistor Resistance 10,000 ohms @ 25 ° C NTC-type temperature sensor Resistance 12,500 ohms @ 20 ° C Lid Lock 63 ohms ± ± ± ± 10% at 20 ° C Resistance range Normally low voltage, potentially 230V if harness is grounded on the cabinet...
  • Page 5: Cleansmart 685

    Touch and hold the KEYLOCK and the Spin buttons for 3 seconds until the LED display shows the current setting of “- - -“ or “685”. To select the size touch the MORE Button and “685” will display in the LED display.
  • Page 6: Show Room Mode

    To enter the INSTALLATION TEST: Turn the power on at the power point and machine on at the console. Press and hold the KEYLOCK and OPTIONS buttons for at least 3 seconds, after which time two beeps will sound and the LED display goes blank.
  • Page 7: Diagnostic Mode

    Diagnostic Mode With the console On Press & Hold Key Lock and Wash Temp foe 3 Sec. Diagnostic Mode To enter the DIAGNOSTIC MODE: Turn the power on at the mains supply and the machine on at the console. Press and hold the KEYLOCK and WASHTEMP buttons for at least 3 seconds, after which time two beeps will sound and the program selector...
  • Page 8: Washsmart 685

    Installation Test Correct installation of the 685 washer is very important to the performance of the machine especially the dynamics of the spin cycle. To aid with the installation an install procedure P/No 421700 is attached on the top of the lid of each machine, as part of procedure there is an installation test routine that checks the water inlet hot &...
  • Page 9: Showroom Mode

    To enter the INSTALLATION TEST: Turn the power on at the power point and machine on at the console. Press and hold the “KEYLOCK” and “OPTIONS” buttons for at least 3 seconds, after which time two beeps will sound and the LED display goes blank.
  • Page 10: Diagnostic Mode

    Diagnostic Mode With the console On Press & Hold Key Lock and Wash Temp for 3 Sec. Diagnostic To enter the DIAGNOSTIC MODE: 1. Turn the mains on at the supply and on at the console. 2. Press and hold the KEYLOCK and WASHTEMP buttons for at least 3 seconds, after which time two beeps will sound.
  • Page 11: Diagnostics

    There are a total of 45 different levels associated with the 685 Washer, the most relevant service levels are listed in the accompanying table.
  • Page 12 Level Diagnostic info Displayed Level Diagnostic info Displayed d 00 Last User Warning d 08 Bowl speed d 01 Last User warning cycle Count d 09 Water level d 02 Last User warning cycle Position d 10 Bowl float d 03 Fault Code d 11 Fill level...
  • Page 13 d 02: Last User Warning Wash Cycle Position The Wash Cycle position of the last user warning is displayed via the screen Output Displayed Cycle on Screen Position Agitation Rinse Spin d 03: Fault Code of Last Fault (if within the last 8 Wash Cycles) Sometimes referred to as the detailed fault code.
  • Page 14 d 05: Cycle Position at Last Fault The Wash Cycle position of the last fault is displayed via the screen. Output Displayed Cycle Position on Screen Agitation Rinse Spin d 06: Water Temperature (Degrees C) The Wash Temperature at the thermistor in C is displayed via the screen which is multiplied by 2 d 07: Cycle Count...
  • Page 15 d 08: Bowl Speed (RPM) The current bowl speed displayed in (RPM) via the screen with the thousands digit ignored. E.g. for fast spin of 1,009rpm the screen will display 009 leaving out the 1,000’s. Medium spin of 660rpm will display as 660 and slow spin of 330rpm display as 330.
  • Page 16: Water Valve Tests

    Water Valve Tests Hot Valve Select the “Regular” cycle then press the Wash Temp button to activate the hot valve. To deactivate the hot valve, press the Wash Temp button again. Cold Valve Select the “Regular” cycle then press the Spin button to activate the cold valve.
  • Page 17: Recycle, Restart & Hot Bowl Flag

    Restart Feature CleanSmart The 685 CleanSmart™ leaves the factory with the RESTART set to ON, which is indicated in diagnostics mode by selecting the “Sheets” cycle and ensuring that the No Spin LED is on.
  • Page 18 To identify that the RECYCLE feature has been activated, refer to the Restart / Recycle table. Restart Feature WashSmart The 685 WashSmart™ leaves the factory with the RESTART set to ON, which is indicated in diagnostic mode by selecting the “Easy Iron” cycle and ensuring that the No Spin LED, is on.
  • Page 19 / Recycle table. Recycle Feature WashSmart At the end of servicing, the 685 WashSmart™ may require an extended test where the machine can be left to complete a number of wash cycles. By turning the RECYCLE feature on, the machine will continuously repeat the wash cycle until the RECYCLE feature is turned off.
  • Page 20 Restart / Recycle Table The 685 washer uses the “Wash Temp Cold” LED and the “No Spin” LED to indicate the Status of the Restart and Recycle features. The table below explains the state the machine is in when the machine is powered off at the console but on at the mains supply.
  • Page 21: Data Download

    Data Download To activate the data download, enter the diagnostic mode; turn the power on at the power point and on at the console. Press and hold the KEYLOCK and WASHTEMP buttons for at least 3 seconds. Then press the START/PAUSE button. The POWER button will be on and flickering for the CleanSmart and the DELAY START Led will be on and flickering for the WashSmart.
  • Page 22: Fault Codes

    Fault Codes Motor Control Module Fault The Motor Control Module has encountered an error when writing to an EEPROM address. Primary Source: Motor Control Module. Action: Replace Motor Control Module. Size Error The Motor Control Module has found a fault with the size setting. Primary Source: Motor Control Module.
  • Page 23 Wiring. Primary Source: Action: Check the valve harness is correctly fastened to the valve or the pins are not bent backwards. Secondary Source: Detergent Valve. Action: Check the valve coil is not faulty (i.e. not open circuit – See 1.8). Motor Controller module.
  • Page 24 4) If the bowl is empty of water, remove the pump from the pump housing and check that it is not blocked. Also check the drain hose is not blocked. 5) If the bowl contains water, then service the pump from the top of the machine by removing the top deck and inner bowl.
  • Page 25 2) Check the resistance of the thermistor. Resistance should be 10kΩ @ C or 12.5kΩ @ 20 C. Replace if faulty. 3) Replace the Motor Control Module. Display Memory Check Fault On power up, the display has checked its memory against a known reference and found differences. Primary Source: Display Module.
  • Page 26 Bowl Check No Valid Fault While carrying out a bowl check, the machine has not been able to determine a valid bowl status and so the Display flags this fault. This fault differs from fault code 40 in that a valid bowl status could not be determined.
  • Page 27 105. Comms Error Time Out These faults are reported when the Display Module detects an error in the communications between the Display Module and the Motor Control Module. Can also occur when the display is changed with the power still on. Primary Source: Display Module.
  • Page 28 Motor loss of a Phase The Motor Control Module has detected the loss of one of the phases of the motor. Possible causes of this fault are: Faulty motor harness, an open circuit winding of motor or faulty motor controller. Primary Source: Wiring Action: Measure/check the motor harness, connectors and motor for continuity.
  • Page 29 Motor Control Module Fault The motor control has encountered a peripheral error Primary Fault: Motor Control Module. Change Motor Control Module. Action: Motor Control Module Fault The motor control has encountered a clock error Primary Fault: Motor Control Module. Action: Change Motor Control Module.
  • Page 30 237. Temperature Sensor Error The electronics have picked up a continuity problem, the same as fault code 10. The sensor has failed either in the harness or the connection to the Primary Fault: thermistor. Action: Replace the thermistor (temperature sensor). Secondary Source: Motor Control module has failed to read the temperature.
  • Page 31 Pump System. Secondary Source: Action: 1. Check that the drain hose has not been kinked. 2. Check the length of the drain hose. A 1 metre extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length.
  • Page 32 Check that there is no excessive wear to the pump housing port caused by Action: foreign objects. Replace pump if necessary. Quaternary Source: Motor Control Module. Action: Replace Motor Control Module. 249. SmartPump Timeout Fault (No change in water level) While draining, the water level reading from the pressure sensor has not changed for 3 minutes.
  • Page 33 Motor Control Module Primary Fault: Action: Replace Motor Control Module Smart Pump Over Current The motor control Module has detected that the smart pump is drawing high current. Primary Fault: Pump stator winding short circuited Check the resistance of the pump stator at the motor controller end of the Action: harness, resistance per Phase: 8.1 +/- 10% (16.2 +/- 10% Phase to phase).
  • Page 34: Wiring Diagram Cleansmart

    Wiring Diagram CleanSmart Resistance Table Water Valve 61 @ 20 SmartPump 16.2 Phase to Phase Lid Lock 63 +/- 10% @ 20 Thermistor 10K @ 25 Stator 39 +/- 10% Phase to Phase...
  • Page 35: Wiring Diagram Washsmart

    Wiring Diagram WashSmart Resistance Table Water Valve 64 @ 20 SmartPump 16.2 Phase to Phase Lid Lock 63 +/- 10% @ 20 Thermistor 10K @ 25 Stator 39 +/- 10% Phase to Phase...
  • Page 36: User Warnings

    USER WARNINGS There are a number of user warnings, which are generally caused by the user or poor installation. These warnings should be able to be corrected by the user. The machine signals user warnings by displaying a warning in plain text. Where multiple words are displayed one word at a time with 1 second pause between changing from one word to the other along with a rippling set of 5 beeps which are repeated every 6 seconds.
  • Page 37 02 Wash Level Overloaded (too full) Possible causes: 1. The product is overloaded. 2. The user has selected the wrong water level for the load. 3. The inner bowl assembly is jammed to the agitator with a foreign object that may be caught under the agitator skirt. 4.
  • Page 38 05 Insufficient Hot Water (no hot) Possible causes: 1. The hot water is not connected or the tap is turned off. 2. The flow rate is too low. The product requires a minimum flow rate of 6 litres per minute. 3.
  • Page 39: Customising

    CUSTOMISING Nearly all the 685 washer options can be customised to the preferred settings of the user. E.g. if a user wants to program the machine to always have the Eco option selected or use a cold wash temperature you can program this permanently.
  • Page 40: Washsmart 685

    WashSmart 685 1 Touch the POWER button to turn on the console. 2 Touch and hold the button of the wash cycle you wish to customise for 3 seconds. E.g. REGULAR for 3 seconds. You will hear a beep and the display will show “SEt”...
  • Page 41 4. After the necessary adjustments have been entered touch the power button to save. Wash Temperature Settings: 1 Enter Option Adjustment mode. 2 Select the HEAVY cycle 3 Select the wash temp you want to adjust e.g. WARM using the WASH TEMP button.
  • Page 42 Out of Balance Recovery 1 Enter Option Adjustment mode. 2 Select the HANDWASH cycle 3 Touch the MORE button to turn AUTOMATIC RECOVERY on or off. Out of balance recovery routine End of Cycle Beeps: 1 Enter Option Adjustment mode. 2 Select the SHEETS cycle 3 Touch the MORE...
  • Page 43: Washsmart 685

    WashSmart 685 To enter options adjustments mode 1. Turn the machine on at the supply and off at the console. 2. Touch and hold the KEYLOCK and START/PAUSE buttons for 3 seconds. You will hear 3 quick beeps. The delay start LED will flash, indicating that you have entered the mode, 3.
  • Page 44 settings equals approximately a 0.5°C temperature increase or decrease from this point. (excluding “tAP”) Setting the controlled cold Out of Balance Recovery 1 Enter Option Adjustment mode. 2 Select the HEAVY cycle 3 Touch the MORE button to turn AUTOMATIC RECOVERY “on” or “off”.
  • Page 45 3 The LED display will show “rst”. Touch and hold the START/PAUSE button until the machine powers off to reset the washer. To exit without resetting, touch the POWER button. Changing the washer settings back to the factory default...

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