Error Messages And Corrective Actions - Citizen CLP-8301 User Manual

7.2 Error messages and corrective actions

The printer will be placed in error status and an error message will be displayed on the LCD
(Display) if the printer has not been prepared properly for printing or printer setup conditions
are not correct. Check error messages and take corrective actions to clear error. If a message
other than the following is displayed, please contact our service personnel.
Cause
Sensor error (when
・ Place label paper straight
printing)
・ Set type of sensor to match label being used.
・ Adjust sensor position.
・ Adjust sensor sensing level.
・ Make sure printer "MaxMedia Length" is longer than
Paper end (when
・ Load new paper.
printing)
Ribbon end (when
・ Load new ribbon.
printing)
Printhead up (just
・ Set printhead properly by lowering printhead lever.
before printing)
Printhead
・ Contact our service personnel.
disconnected (when
turning power on or
resetting)
Interface error
・ Check interface cable connection.
・ Check interface setup.
Command error
*
· Clear an error with a control key (other than MODE key) or command (in case of command error) and an initial
message "Ready xxxxxxxx" will be shown if data is received from the host computer (see P35, 36).
*
XXXXXXXX
: the contents of the interface error.
Corrective action
actual label length.
This occurs due to misscript or improper RS-232C setup.
This is cleared automatically as it is interpreted as a
normal command. LED goes off for 0.3 second and blinks
and LCD shows a message for 0.3 second.
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53
Chapter 7 Troubleshooting
LEDs/Buzzer LCD (Display)
Paper
0.3sec
Sounds
0.3sec twice
Paper
0.5sec
Sounds
0.5sec twice
Ribbon
0.5sec
Sounds
0.5sec twice
Head
0.5sec
Open
Sounds
0.5sec once
Failed
1sec
X.XXinch
Sounds 1sec
once
ERROR
*
0.3sec
XXXXXXXX
Sounds
0.3sec once
READY
0.3sec
Cmd Err
Sounds
0.3sec once
Light up
Jam
End
End
blink