Before You Call For Service; Calling For Service; Ibm Statement Of Limited Warranty Z125-4753-06 8/2000; Part 1 - General Terms - IBM ThinkPad X20 Supplementary Manual

v Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
v Identification of non-IBM software problem sources.
v Installation of customer replaceable units (CRUs).
v Installation and configuration of machine code or licensed internal code
that is designated as customer installable.
If you do not register your ThinkPad with IBM, you might be required to
present proof of purchase to obtain warranty service.

Before you call for service

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your ThinkPad and software.
Most computers, operating systems, and application programs come with
information that contains troubleshooting procedures and explanations of
error messages and error codes. The information that comes with your
ThinkPad also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating
system or application program.

Calling for service

Please have the following information ready:
v Machine type, model, and serial number
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
To find the telephone number for the HelpCenter
"Telephone numbers" in Chapter 3, "Getting help and service from IBM" on
page 40.

IBM Statement of Limited Warranty Z125-4753-06 8/2000

This warranty statement consists of two parts: Part 1 and Part 2. Be sure to
read Part 1 and the country-unique terms in Part 2 that apply to your country
or region.

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and Part
2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part
1. The warranties provided by IBM in this Statement of Limited Warranty
apply only to Machines you purchase for your use, and not for resale, from
50
®
ThinkPad X Series Service and Troubleshooting Guide
™
nearest you, see