Appendix B. Warranty Information; Warranty Period; Warranty Service And Support - IBM ThinkPad X20 Supplementary Manual

Appendix B. Warranty information

This Appendix contains warranty information for your ThinkPad, warranty
period, warranty service and support, and the IBM Statement of Limited
Warranty.

Warranty period

Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country
or region where service is performed or the machine type.
Machine type 2660 or 2662
Country or region
All

Warranty service and support

With the original purchase of an IBM ThinkPad, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
v Engineering Change management - Occasionally, there might be changes
that are required after a product has been shipped from IBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered under warranty service:
© Copyright IBM Corp. 2001
Warranty period
Parts - 3 years, labor - 3 years
Battery pack - 1 year
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