Accessing Voice Messages - Cisco 7970 Series Phone Manual

Accessing Voice Messages

To access voice messages, press the Messages button
Note Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message system.
If you want to...
Set up and personalize
your voice message
service
Check for your new
voice messages
Listen to your voice
messages or access the
voice messages menu
Send or redirect a call
to a voice message
system
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3)
Then...
Press and follow the voice instructions.
If a menu appears on your touchscreen, choose an appropriate menu item.
Look for:
• A steady red light on your handset. (This indicator can vary. See
Customizing Rings and Message Indicators, page
• A flashing message waiting icon
touchscreen.
Note The red light and message waiting icon display only when you have a
message on your primary line, even if you receive voice messages on
other lines.
Listen for:
A stutter tone from your handset, headset, or speakerphone when you place
a call.
Note The stutter tone is line-specific. You hear it only when using the line
with the waiting message.
Press .
Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your touchscreen.
If connecting to a voice message service, the line that has a voice message
is selected by default. If more than one line has a voice mail, then the first
available line is selected. Ask your system administrator about options to
always connect to the voice message service on the primary line.
Press iDivert. For more information, see the
Message System, page
.
and text message on your
35.
Accessing Voice Messages
58.)
Sending a Call to a Voice
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