Solving Printer Problems; Solving Keyboard And Mouse Problems - HP xw8400 Service And Technical Reference Manual

Solving printer problems

Table 5-9 Printer problems
Problem
Printer does not print.
Printer does not turn on.
Printer prints garbled information.
Printer is offline.

Solving keyboard and mouse problems

Table 5-10 Keyboard and mouse problems
Problem
Keyboard commands and typing
are not recognized by the
workstation.
Cursor will not move using the
arrow keys on the keypad.
ENWW
Cause
Printer is not turned on and
online.
The correct printer driver for
the application are not
installed.
If you are on a network, you
might not have made the
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
The correct printer driver is not
installed.
The cables might not be
connected properly.
Printer memory might be
overloaded.
The printer might be out of
paper.
Cause
Keyboard connector is not
properly connected.
Program in use has stopped
responding to commands.
Keyboard needs repairs.
Keyboard key is stuck down.
Workstation is in mode.
The Num Lock key might be
on.
Solution
Turn the printer on and be sure it is online.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
where [printer port] is the address of the printer
being used. If the printer works, reload the printer
driver.
Make the proper network connections to the printer.
Run printer self-test.
Reconnect all cables.
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn
it back on.
1. Check the paper tray and refill it if it is empty.
2. Select online.
Solution
1. Power off the workstation.
2. Reconnect the keyboard to the back of the
workstation and restart the workstation.
Shut down the workstation using the mouse and then
restart the workstation.
Replace the keyboard.
Remove any debris from the keyboard.
Press the power button to resume from mode.
Press the Num Lock key. The Num Lock light should not
be on if you want to use the arrow keys. The
can be disabled (or enabled) in Computer Setup.
Troubleshooting scenarios and solutions
Num Lock key
115