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FAQs
This section provides answers for difficulties you might experience with the extender.
The NETGEAR genie Smart Setup keeps asking me for my network security key
(passphrase), and I am sure that I entered the correct passphrase. What can I do?
The extender is probably placed at the borderline of the range covered by the router or
access point. For more information, see
you are using WEP security, make sure that you are typing the wireless key in the correct
field.
I am connected to NETGEAR_EXT and launched a browser. Why can't I see the
NETGEAR genie Smart Setup?
Try these troubleshooting steps:
•
Make sure that your computer is set up to use DHCP (most are).
•
Make sure that the Client Link LED
address.
•
Relaunch the web browser and type www.mywifiext.net or www.mywifiext.com in the
address field of the web browser. Enter admin for the user name and password for the
password.
Is seamless roaming supported? During a VoIP call, when I move to a different
location, the call is dropped. What should I do?
No, the extender does not support seamless roaming. You might notice performance issues if
your network device (laptop, smartphone, or tablet) connects to a different WiFi network. For
example, you could connect to the extender WiFi network, begin a call, and move to the
location of your existing network. Your device automatically connects to the network in your
current location, which takes a few seconds. This might cause your call to be dropped. To
prevent this problem, decide which WiFi network you want to use for your VoIP call, and stay
within the range of that network.
My router security is WEP, and I entered the wrong passphrase or security key on the
extender. I cannot access the extender anymore. What can I do?
The extender cannot detect if the WEP passphrase is correct. If you entered the wrong
passphrase, your WiFi device cannot get the IP address from the extender. You must reset
the extender to the factory settings to get the IP address back.
I enabled a wireless MAC filter, wireless access control, or access control list (ACL) on
my router. What should I do when installing the extender?
When the WiFi device connects through the extender to your router, the MAC address of the
WiFi device shown on the router is translated to another MAC address. If your router's MAC
filter, wireless access control, or ACL is enabled, the WiFi device connects to the extender
but cannot get an IP address from the extender and cannot access the Internet.
To allow the WiFi device to receive an IP address from the extender and access the Internet,
you must provide the translated MAC address to the router.
N300 WiFi Range Extender
Place the Extender and Apply Power
is green and that you are using a valid IP
FAQs and Troubleshooting
38
on page 10. If
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