Finding Help & Support
Power (Continued)
Symptom
Computer powered off
automatically.
Miscellaneous
Symptom
Computer date and time
display is incorrect.
Printer problems.
5–20
Problem
The unit temperature was
exceeded. The fan may be
blocked.
The unit temperature was
exceeded because the
computer was functioning
with the cover or access
panel removed.
Processor or system fan has
failed.
Problem
RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately
3–5 years.
Printer will not print.
Solution
1. Unit is in an exceedingly
hot environment. Let it
cool down.
2. Ensure computer air vents
are not blocked and
internal fan is running.
Replace cover or access
panel, and let the computer
cool down before attempting
to turn on power to the
computer.
Contact a Compaq Support
Specialist.
Solution
First, reset the date and time
in your operating system. If
the problem persists, replace
the RTC battery. Contact a
Compaq Support Specialist.
If you encounter printer
problems, refer to the
documentation that came
with your printer.
Getting Started