Internet Access
Symptom
Cannot connect to the
Internet.
Getting Started
Problem
Internet Service Provider (ISP)
account is not set up
properly.
Modem is not set up properly. Reconnect the modem,
Web browser is not set up
properly.
Finding Help & Support
Solution
Verify Internet settings or
contact your ISP for
assistance.
verifying connections:
telephone line to telephone
(for external phone sets) and
telephone line to wall jack
(from computer to wall).
Verify that the Web browser
is installed and set up to work
with your ISP.
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