HP Compaq Presario,Presario 6000 Getting Started page 55

Power (Continued)
Symptom
"Illegal Operation has
Occurred" error message is
displayed.
Computer will not start.
Computer appears locked up
and won't turn off when the
power button is pressed.
Getting Started
Problem
Software being used is not
Microsoft-certified for your
version of Windows.
Configuration files are
corrupt.
System files may have been
damaged.
Wrong memory modules
were used in the upgrade, or
memory modules were
installed in the wrong
location.
Hard drive is damaged.
Software control of the power
switch is not functional.
Finding Help & Support
Solution
Verify that the software is
certified by Microsoft for your
version of Windows (see
program packaging for this
information).
If possible, save all data,
close all programs, and
restart your computer. If the
error message returns, press
the Help G button on the
keyboard to access the
Compaq Help & Support
Center and select Undo
harmful or unintended
changes to your system.
Restore the system. See
"System Recovery" on
page 4–6 or refer to the
Warranty and Support
Guide.
Reinstall the old memory to
return your computer to its
original state. Refer to
"Upgrading or Replacing
Memory" on page 6–11 for
instructions.
Refer to the Warranty and
Support Guide for details.
Press and hold the power
button for at least 4 seconds
until the computer turns off.
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