HP Compaq Presario,Presario 7481 Supplementary Manual
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HP Compaq Presario,Presario 7481 Supplementary Manual

HP Compaq Presario,Presario 7481 Supplementary Manual

Hp compaq presario,presario 7481: supplementary guide
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Table of Contents

CHAPTER 1
Special Text .......................................................................................................................... 1-1
Special Messages ................................................................................................................. 1-2
Locating Help ........................................................................................................................ 1-2
Glossary ........................................................................................................................ 1-2
Index ............................................................................................................................. 1-2
Service and Support Guide ............................................................................................ 1-3
Troubleshooting............................................................................................................. 1-3
For More Information ..................................................................................................... 1-3
Comments about this Guide .................................................................................................. 1-4
CHAPTER 2
Identifying the Front Components on Your Internet PC........................................................... 2-2
Identifying the Rear Components on Your Internet PC............................................................ 2-4
CHAPTER 3
Using the Internet Button Suite.............................................................................................. 3-1
Using the Multimedia Easy Access Buttons ........................................................................... 3-4
Using Additional Button Features of Your Keyboard ............................................................... 3-5
Reprogramming Your Easy Access Buttons ........................................................................... 3-6
Disabling and Enabling the Easy Access Buttons ........................................................... 3-7
Working with the Standard Keyboard Keys ............................................................................ 3-8
Keyboard Status Lights ....................................................................................................... 3-10
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Summary of Contents for HP Compaq Presario,Presario 7481

  • Page 1: Table Of Contents

    Table of Contents CHAPTER 1 Using this Guide Special Text ... 1-1 Special Messages ... 1-2 Locating Help ... 1-2 Glossary ... 1-2 Index ... 1-2 Service and Support Guide ... 1-3 Troubleshooting... 1-3 For More Information ... 1-3 Comments about this Guide ... 1-4 CHAPTER 2 Checking Your Connections Identifying the Front Components on Your Internet PC...
  • Page 2 Table of Contents CHAPTER 4 Upgrading Your Compaq Internet PC Identifying the Major Components of Your Internet PC ...4-3 Removing the Cover...4-5 Replacing the Cover ...4-6 Moving the Power Supply ...4-7 Installing an Expansion Card ...4-9 Determining Expansion Card Compatibility ...4-9 Inserting an Expansion Card...4-9 Installing an Additional Hard Drive ...4-13 Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive...
  • Page 3 Internet Support ... 5-6 QuickRestore... 5-7 SystemSave... 5-7 Increasing the Size of the SystemSave Partition... 5-8 SystemRestore ... 5-8 SelectiveRestore... 5-8 FullRestore ... 5-9 Creating a QuickRestore Emergency Recovery Diskette... 5-10 Using the QuickRestore Emergency Recovery Diskette ... 5-10 Drivers ... 5-11 Installing Drivers for New Hardware...
  • Page 4 Table of Contents Troubleshooting Internet Access Problems ...6-13 Troubleshooting Keyboard and Mouse Problems...6-14 Troubleshooting Memory Problems...6-16 Troubleshooting Power Problems...6-16 Contacting a Compaq Authorized Service Provider...6-19 Index...

  • Page 5: Using This Guide

    Chapter 1 Using this Guide Thank you for buying a Compaq Internet PC. This Feature Guide will help you to familiarize yourself with the features of your Internet PC, as well as information on how to upgrade your computer. Please take a moment to familiarize yourself with the special text and messages used throughout this guide.

  • Page 6: Special Messages

    Using this Guide Special Messages The following words and symbols have special meaning in this guide. HINT: Helpful hints that will make using your computer easier and faster. NOTE: Important information concerning the operation of your Internet PC. CAUTION: Failure to follow directions may result in equipment damage or loss of data.

  • Page 7: Service And Support Guide

    Service and Support Guide Your Internet PC is equipped with several helpful programs that will aid you in identifying and solving common computer problems. You can learn about these programs in the Service and Support Guide. If you need further technical support, visit the Compaq Web site at: www.compaq.com/mypresario Compaq technical support telephone numbers are listed in the Limited Warranty Statement included with your Internet PC.

  • Page 8: Comments About This Guide

    Using this Guide Comments about this Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide. Send correspondence to the following address: Compaq Computer EMEA B.V. Consumer Product Marketing Einsteinring 6 85609 Dornach Germany Or E-mail: YourFeedback@compaq.com NOTE: This address is for comments and suggestions only.

  • Page 9: Checking Your Connections

    Chapter 2 Checking Your Connections The following diagram shows the connectors for your Internet PC. Compaq Internet PC Connections NOTE: The view shown may differ slightly from your Internet PC. Checking Your Connections...

  • Page 10: Identifying The Front Components On Your Internet Pc

    Checking Your Connections Identifying the Front Components on Your Internet PC Compaq Internet PC Front Components NOTE: The view shown may differ slightly from your Internet PC.
  • Page 11 Checking Your Connections Components CD, DVD, or CD-RW Drive (DVD Drive available on select models only; location of CD-RW drive may vary) Pressure point used to open the door Diskette Drive Diskette Drive Activity Light Zip Drive (available on select models only) Hard Drive Activity Light CD, DVD, or CD-RW Drive Eject Button Diskette Drive Eject Button...

  • Page 12: Identifying The Rear Components On Your Internet Pc

    Checking Your Connections Identifying the Rear Components on Your Internet PC The following table shows the icons for the components that appear on the back of your Internet PC. Icon Scroll Mouse Internet Keyboard USB Ports (2) SVGA Monitor Port Parallel Printer Port Microphone Audio In...

  • Page 13: Using The Compaq Internet Keyboard

    Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster. Along with the standard computer keyboard, the Internet Keyboard provides the following: x Internet Button Suite x Multimedia Easy Access buttons...
  • Page 14 Using the Compaq Internet Keyboard Internet Button Suite Icon Instant E-Mail provides one- touch access for sending and reading your E-mail. Community takes you to our ­ Internet telephony center, where you can make inexpensive calls through your Presario. My Presario is your instant connection to Compaq for product information, helpful hints, performance updates,...
  • Page 15 Icon United States Online MarketPlace take you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button. Retail Central provides an ° instant connection to your computer store and a variety of leading consumer companies.

  • Page 16: Using The Multimedia Easy Access Buttons

    Using the Compaq Internet Keyboard Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following: x control your CDs and DVDs x change the volume x skip tracks x mute the sound x eject or load CDs and DVDs NOTE: These multimedia buttons are not programmable.

  • Page 17: Using Additional Button Features Of Your Keyboard

    Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special purpose buttons. Additional Keyboard Buttons Icon the United States Quick Print enables you to ² quickly print from your Microsoft compatible programs. This button is programmable. Built in Technician allows you to open the Built In Technician software.

  • Page 18: Reprogramming Your Easy Access Buttons

    To reprogram your other Easy Access Internet Buttons, go to one of the following web sites with your preferred language: English: http://www.compaq.com/athome/international/en/tutorials/keyboard2/conbuttons.html French: http://www.compaq.com/athome/international/fr/tutorials/keyboard2/conbuttons.html Swedish: http://www.compaq.com/athome/international/se/tutorials/keyboard2/conbuttons.html Norwegian: http://www.compaq.com/athome/international/no/tutorials/keyboard2/conbuttons.html Finnish http://www.compaq.com/athome/international/fi/tutorials/keyboard2/conbuttons.html Italian: http://www.compaq.com/athome/international/it/tutorials/keyboard2/conbuttons.html German http://www.compaq.com/athome/international/de/tutorials/keyboard2/conbuttons.html icon is located on the Windows desktop Status bar. It can (DV\$FFHVV ¸...

  • Page 19: Disabling And Enabling The Easy Access Buttons

    Disabling and Enabling the Easy Access Buttons You can turn off all Easy Access buttons from the Easy Access Button program. When the buttons are disabled, only the Sleep and Volume Control buttons will operate. The ¸ Easy Access icon located on the Status bar will appear with a red X on top. You can still access the button functions if you click the Easy Access To disable the Easy Access buttons, complete the following steps: 'LVDEOH(DV\$FFHVV%XWWRQV...

  • Page 20: Working With The Standard Keyboard Keys

    Using the Compaq Internet Keyboard Working with the Standard Keyboard Keys The standard keyboard has four major types of keys: x main keys (typewriter-style) x function keys (F1 through F12) x arrow keys Å Æ Ç È x numeric keys (calculator-style) Some keys have special functions, either alone or when combined with other keys.
  • Page 21 Key/Button Function keys are assigned specific tasks, depending on the program you are using. Some tasks include shortcuts, spelling and grammar, and F1-F12 activating the menu bar. Refer to Help for details on specific key combinations. Home moves the cursor to the beginning of the text line, table cell, or Home document.

  • Page 22: Keyboard Status Lights

    3-10 Using the Compaq Internet Keyboard Keyboard Status Lights Status lights provide information about your computer’s operation. Your Internet Keyboard is equipped with the status lights shown below. Keyboard Status Lights Icon Component Num Lock indicates that use of the 10-key number pad will produce only numbers.

  • Page 23: Upgrading Your Compaq Internet Pc

    Chapter 4 Upgrading Your Compaq Internet PC Your Internet PC is fully upgradable. Items that you can add or replace include the following: x PCI expansion card x hard drive x removable media storage drive x memory modules x system battery If you would like to replace the system board or microprocessor, please consult a Compaq Authorized Service Provider.
  • Page 24 Upgrading Your Compaq Internet PC WARNING: To reduce the risk of electric shock and damage to the equipment: Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage.

  • Page 25: Identifying The Major Components Of Your Internet Pc

    Upgrading Your Compaq Internet PC Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and drawer design concept. This design makes it extremely simple to access the internal components. Please familiarize yourself with the major components that include the following: The Computer Cover NOTE: The view shown may differ slightly from your Internet PC.
  • Page 26 Upgrading Your Compaq Internet PC Computer Cage NOTE: The view shown may differ slightly from your Internet PC.

  • Page 27: Removing The Cover

    Upgrading Your Compaq Internet PC Removing the Cover Before removing the cover, move the computer to a suitable work area. Choose a clean, spacious, and well-lit area.  1. Removing the Cover Retaining Screws NOTE: The view shown may differ slightly from your Internet PC.

  • Page 28: Replacing The Cover

    Upgrading Your Compaq Internet PC  2.  3. Removing the Chassis Cage NOTE: The view shown may differ slightly from your Internet PC. Replacing the Cover To replace the cover, perform the removal steps in reverse order.

  • Page 29: Moving The Power Supply

    Upgrading Your Compaq Internet PC Moving the Power Supply Once you have removed the cover, you may notice that the power supply box restricts access to certain internal components. If you must move the power supply, complete, the following steps:  1. Removing the Power Supply Retaining Screws NOTE: The view shown may differ slightly from your Internet PC.
  • Page 30 Upgrading Your Compaq Internet PC  2. Storing the Power Supply HINT: If you find it necessary to disconnect any of the power supply cables, be sure to identify each cable so that you can reconnect them properly. To disconnect a power supply cable, gently rock the connector back and forth as you ease it out of the receptacle.

  • Page 31: Installing An Expansion Card

    Installing an Expansion Card Expansion cards, such as a scanner card or a modem, increase the capabilities of your computer. There are many different types of expansion cards available. Before purchasing an expansion card or equipment that requires the installation of an expansion card, ensure that the new card and equipment is compatible with your Internet PC.
  • Page 32 4-10 Upgrading Your Compaq Internet PC  8.  9. Removing the Expansion Card Retention Bracket NOTE: The view shown may differ slightly from your Internet PC. 10. 11....
  • Page 33 Upgrading Your Compaq Internet PC 4-11 12. NOTE: The view shown may differ slightly from your Internet PC. Expansion Card Slots Component ISA Slot (available on select models) PCI Expansion Card Slots AGP (available on select models)
  • Page 34 4-12 Upgrading Your Compaq Internet PC 13. Inserting an Expansion Card NOTE: The view shown may differ slightly from your Internet PC. 14. 15. If you installed a PCI card, the next time you turn on the computer, Microsoft Windows will automatically detect the new card.

  • Page 35: Installing An Additional Hard Drive

    Installing an Additional Hard Drive You can install a 3.5-inch Integrated Drive Electronics (IDE) hard drive as a secondary hard drive in your Internet PC. To ensure proper installation, please read all the documentation packaged with the new hard drive. Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive Installed Under the CD Drive If the primary hard drive is installed underneath the CD drive and the drive cage...
  • Page 36 4-14 Upgrading Your Compaq Internet PC  7.  8. Drive Retaining Screw Locations NOTE: The view shown may differ slightly from your Internet PC.  9. 10. 11. 12....

  • Page 37: Adding A Secondary Hard Drive In An Internet Pc That Has The Primary Hard Drive Installed In The Drive Cage Bottom Slot

    Adding a Secondary Hard Drive in an Internet PC that has the Primary Hard Drive Installed in the Drive Cage Bottom Slot If your Internet PC has the primary hard drive installed in the bottom slot of the drive cage, (under the diskette drive), and the top drive bay below the CD drive is open (empty), complete the following steps:  1.  2....
  • Page 38 4-16 Upgrading Your Compaq Internet PC 12. Drive Retaining Screw Locations NOTE: The view shown may differ slightly from your Internet PC. 13. 14....
  • Page 39 15. Drive Retaining Screw Locations 16. 17. 18. 19. Upgrading Your Compaq Internet PC 4-17...

  • Page 40: Replacing A Diskette Drive Or Zip Drive (Zip Drive Available On Select Models Only)

    4-18 Upgrading Your Compaq Internet PC Replacing a Diskette Drive or Zip (Zip Drive available on select models only) To replace a diskette drive or Zip drive, complete the following steps:  1.  2.  3.  4.  5.  6.  7.  8....
  • Page 41 11. Drive Retaining Screw Locations NOTE: The view shown may differ slightly from your Internet PC. 12. 13. 14. 15. 16. 17. Upgrading Your Compaq Internet PC 4-19...

  • Page 42: Adding Or Replacing Memory Modules

    4-20 Upgrading Your Compaq Internet PC Adding or Replacing Memory Modules Installing Additional Memory Adding memory can improve computer and software performance. Contact a Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation. To determine the amount of memory currently installed on your computer, complete the following steps:  1....
  • Page 43 Upgrading Your Compaq Internet PC 4-21  8. Memory Module Slots...
  • Page 44 4-22 Upgrading Your Compaq Internet PC  9. Inserting a Memory Module DIMM Module RIMM Module (may not be available on your Internet PC) 10. Component...

  • Page 45: Replacing The Real-Time Clock Battery

    Replacing the Real-Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real time clock when your system is shut down. If you must replace the battery, please observe the following safety guidelines. For more information about real-time clock battery replacement, contact a Compaq Authorized Service Provider.

  • Page 46: Replacing A Battery

    4-24 Upgrading Your Compaq Internet PC Replacing a Battery To remove and insert a battery, complete the following steps:  1.  2.  3.  4.  5.  6.  7.  8. Removing the Battery...
  • Page 47 Upgrading Your Compaq Internet PC 4-25  9. Inserting a Battery 10....
  • Page 48 4-26 Upgrading Your Compaq Internet PC...

  • Page 49: Understanding Your Service And Support Options

    Compaq Service Connection Internet Support Understanding Your Service and Support Options icon located on the Windows desktop Compaq Support Tools Description Diagnoses problems with your Internet PC. This software provides an easy way to check attributes of your Internet PC.

  • Page 50: Compaq Diagnostics

    Understanding Your Service and Support Options Tool Allows you to perform a Full, Selective, or System Restore. These options allow you to either restore your Internet PC to its original QuickRestore factory condition, to your last System Save, or selectively restore certain drivers and applications.

  • Page 51: System Record

    Understanding Your Service and Support Options When the tests are complete, the progress bar in the Status window will be green if the test was successful and red if the test failed. The lower part of this tab gives details of the tests that have been completed. The Log tab lists all the tests and also gives information about the number of times each test was run, the time taken for the test, and the number of errors detected.

  • Page 52: Compaq Service Connection

    You decide when to install the updates. A small notice, displayed as a rotating of the Windows desktop when an update is available. Turning Compaq Service Connection On and Off If you wish to manually turn on Compaq Service Connection, complete the...

  • Page 53: How It Works

    If you no longer wish to receive updates from Compaq Service Connection, you can turn it off at any time. Understanding Your Service and Support Options icon on the Windows desktop, then double- icon. The window displays a list of updates and...

  • Page 54: Internet Support

    Understanding Your Service and Support Options Internet Support The Internet Support Support Web page for your country. The Compaq Service and Support Web page provides you with tools and information to help make using your Internet PC easier than ever. To access the Service and Support Web page, complete the following steps: You will be connected to your country’s specific Service and Support web page.

  • Page 55: Quickrestore

    QuickRestore Compaq provides you with the ability to restore your system at any time with QuickRestore. QuickRestore has three types of restore options, as described in the following table. Restore Option SystemRestore Restores your hard drive form your last SystemSave. Allows you to select certain Compaq drivers or applications you want SelectiveRestore to re-install without reformatting your hard drive.

  • Page 56: Increasing The Size Of The Systemsave Partition

    Understanding Your Service and Support Options Increasing the Size of the SystemSave Partition To increase the size of the partition, click the OK button when asked if you would like to resize your SystemSave partition. The Resize SystemSave option is the default option.

  • Page 57: Fullrestore

    FullRestore Full Restore returns your computer to its original factory-installed software state. It reformats your hard drive and removes all data from your computer. CAUTION: FullRestore deletes all the information and data stored on your computer’s hard drive. If you have added personal files, software, of data since you purchased your computer, copy this data to diskettes, back up the data by performing a SystemSave, or save the data to an external device before proceeding.

  • Page 58: Creating A Quickrestore Emergency Recovery Diskette

    5-10 Understanding Your Service and Support Options Creating a QuickRestore Emergency Recovery Diskette QuickRestore is installed on your hard drive. However, you will need to create a QuickRestore emergency diskette in case you are ever unable to start your computer properly. To create a QuickRestore emergency recovery diskette, complete the following steps: Using the QuickRestore Emergency Recovery Diskette...

  • Page 59: Drivers

    Understanding Your Service and Support Options 5-11 Drivers Installing Drivers for New Hardware If you add new hardware such as a printer or a gamepad to your computer, you may be prompted to insert the Windows Installation CD or diskettes. If this occurs, complete the following steps: You may need to restart your computer for the new hardware to be recognized by your computer.
  • Page 60 5-12 Understanding Your Service and Support Options...

  • Page 61: Troubleshooting Guide

    Chapter 6 Troubleshooting Guide This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action: x Check that the computer and monitor are plugged into a working electrical outlet.

  • Page 62: Troubleshooting Audio Problems

    Troubleshooting Guide Troubleshooting Audio Problems Symptom No sound. Speaker cables are not properly connected. Volume has been muted. Internet PC is in Sleep mode. This is identified when the power status light on the front of your Internet PC turns amber.
  • Page 63 Symptom Audio recordings DVD is not set up properly. from digital video camera sound is distorted. Audio CD or DVD See troubleshooting topic CD or DVD in this section. does not play. Multimedia settings have been Volume icon is changed. missing from Windows Taskbar.

  • Page 64: Troubleshooting Cd Or Dvd Problems

    Troubleshooting Guide Troubleshooting CD or DVD Problems Symptom CD or DVD drive CD has been inserted upside cannot read a disc or down. takes too long to The DVD drive will take longer start. to start because it has to determine the type of media, such as audio or video being played, before it can begin...

  • Page 65: Troubleshooting Disk And Disk Drive Problems

    Format the diskette by following these steps:  1. Double-click the My Computer icon on the desktop.  2. Select the 3 1/2 Floppy (A:) drive.  3. Click File, and point to Format.  4. Select desired options, and click Start to begin formatting the diskette.
  • Page 66 Format the diskette by following these steps:  1. Double-click the My Computer icon on the desktop.  2. Select the 3 1/2 Floppy (A:) drive.  3. Click File, and point to Format.  4. Select desired options, and click Start to begin formatting the diskette.
  • Page 67 Format the diskette by following these steps:  1. Double-click the My Computer icon on the desktop.  2. Select the 3 1/2 Floppy (A:) drive.  3. Click File, and point to Format.  4. Select desired options, and click Start to begin formatting the diskette.

  • Page 68: Troubleshooting Display (Monitor) Problems

    Troubleshooting Guide Troubleshooting Display (Monitor) Problems Symptom Screen is blank and Monitor power cable is not monitor power light connected to monitor or wall is not lit. outlet. Screen is blank. Monitor is not turned on. Monitor connector cable is not properly connected to rear of Internet PC.
  • Page 69  5. In the Display area, click the resolution slider for the Screen and drag it to the right. Repeat this step for the Desktop resolution slider. Increase the resolutions to the maximum allowable.  6. Click OK to accept the new settings then close the Control Panel window.

  • Page 70: Troubleshooting Fax Modem Problems

    6-10 Troubleshooting Guide Troubleshooting Fax Modem Problems Symptom Cannot send or Fax modem is not connected receive faxes. properly. Connection has Ten-digit phone number is not failed. properly entered or number being dialed is not a fax number. Internet PC is turned off or third-party program is closed.
  • Page 71 Symptom Fax starts to send Line connection failure. but quits before the Call waiting enabled on line. transmission is complete. Third-party fax software does not detect the fax modem driver. Third party fax software is conflicting with another program. The receiver for another telephone on the same line was picked up.

  • Page 72: Troubleshooting Game Problems

    6-12 Troubleshooting Guide Troubleshooting Game Problems Symptom Game crashes Minimum hardware or frequently. software requirements set by Game manufacturer have not been met. Game was not set up properly when installed. Graphic distortion or Incorrect version of game. blank screen exists during game’s introduction.

  • Page 73: Troubleshooting Internet Access Problems

    Troubleshooting Internet Access Problems Symptom Cannot connect to Internet Service Provider (ISP) the Internet. account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Internet keyboard failed. Cannot If using America Online (AOL) automatically launch as your ISP, you must log in to Internet programs.

  • Page 74: Troubleshooting Keyboard And Mouse Problems

    6-14 Troubleshooting Guide Symptom Internet takes too Modem is not set up properly. long to download Web sites. Troubleshooting Keyboard and Mouse Problems Symptom Keyboard commands Keyboard connector is not and typing are not properly connected. recognized by Internet PC. Program in use has stopped responding to commands.
  • Page 75 Symptom Keyboard needs repair. Mouse does not Mouse connector is not respond to properly connected. movement or is too slow. Mouse roller ball is dirty. Program in use has stopped responding to commands. Mouse will only Mouse roller ball is dirty. move vertically or horizontally.

  • Page 76: Troubleshooting Memory Problems

    6-16 Troubleshooting Guide Troubleshooting Memory Problems Symptom Memory parity error. Wrong memory modules were used in upgrade. Memory modules failed. Troubleshooting Power Problems Symptom Internet PC will not Power button on the front of turn on. your Internet PC has not been pressed.
  • Page 77 Symptom Internet PC will not System files may have been start. damaged. You will need to insert a startup disk or Windows Startup disk to restart your Internet PC. Wrong memory modules were used in upgrade, or memory modules were installed in the wrong location.
  • Page 78 6-18 Troubleshooting Guide Symptom “Illegal Operation Program being used is not has Occurred” error certified for Windows by message is Microsoft. displayed. Configuration files are corrupt “Non-system disk or A diskette that does not disk error” message contain system files needed to is displayed.

  • Page 79: Contacting A Compaq Authorized Service Provider

    Troubleshooting Guide 6-19 Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers.
  • Page 80 6-20 Troubleshooting Guide...
  • Page 81 Index button Instant Answer 5-6 troubleshooting 6-4 Compaq Service Connection 5-1 overview 5-4 Compaq Support 5-1 diagnostic testing equipment 5-2 Diagnostics 5-1 Internet Support 5-1 McAfee Anti-Virus 5-2 QuickRestore 5-2 System Record 5-1 diskette troubleshooting 6-18 drivers 5-11 installing new 5-11 reinstalling deleted drivers 5-11 troubleshooting 6-4 expansion cards...
  • Page 82 Index-2 McAfee Anti-Virus 5-2 free software updates 5-2 memory installing 4-20 modem troubleshooting 6-10 monitor troubleshooting 6-8 power supply moving 4-7 problems solving common 6-1 QuickRestore 5-2, 5-7 Emergency Recovery Diskette 5-10 FullRestore 5-7, 5-9 SelectiveRestore 5-7, 5-8 SystemRestore 5-7, 5-8 SystemSave 5-7 real-time clock replacing the battery 4-23...
  • Page 83 virus McAfee Anti-Virus 5-2 volume troubleshooting 6-2 Zip disk troubleshooting 6-7 Zip drive 6-7 replacing 4-18 troubleshooting 6-7 Index-3...
  • Page 84 Index-4...

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