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10.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
Display
"BLACK TONER EMPTY"
"CYAN TONER EMPTY"
"MAGENTA TONER EMPTY"
"YELLOW TONER EMPTY"
b
"CHANGE SUPPLIES"
"BLACK TONER LOW"
"CYAN TONER LOW"
"MAGENTA TONER LOW"
"YELLOW TONER LOW"
b
"CHANGE SUPPLIES"
"CALL SERVICE"
"CHECK DOCUMENT"
"CHECK INSTALL INPUT
TRAY #1"
"CHECK PAPER"
"CHECK PICK UP INPUT
TRAY #1"
"COLOUR DRUM REPLACE"
"MONOCHROME DRUM
REPLACE"
b
"CHANGE SUPPLIES"
Cause & Solution
L The toner cartridge life is finished. Replace the toner cartridge immediately.
L The toner cartridge life is near its end. Replace the toner cartridge as soon
as possible.
L There is something wrong with the unit. Contact our service personnel.
L The document was not fed into the unit properly. Remove the document,
then press {Stop} to clear the message. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers (page 100)
and try again.
L The paper input tray is not installed correctly. Pull out the paper input tray
and re-insert it.
Note:
L "#1": Standard input tray
L "#2": Optional input tray
L "#1+#2": Standard input tray and optional input tray
L You are printing on envelopes. Check the standard input tray to be sure that
envelopes are installed, then press {Black}/{Colour}.
L The recording paper size is not the same as the size that is selected for
copy. Change the recording paper size setting (feature #380 on page 59 or
feature #382 on page 59), and install the appropriate recording paper.
L The recording paper size is not the same as the size that is selected when
printing from the PC. Change the recording paper size setting (feature #380
on page 59 or feature #382 on page 59), and install the appropriate
recording paper.
L The recording paper size is not the same as the size that is selected for
receiving a fax. Change the recording paper size setting (feature #380 on
page 59 or feature #382 on page 59), and install the appropriate recording
paper.
L Recording paper was not fed into the unit properly. Re-insert the recording
paper (page 97).
Note:
L "#1": Standard input tray
L "#2": Optional input tray
L The drum cartridge life is finished. Replace the drum cartridge immediately.
Note:
L The continuous use of an old drum cartridge may cause malfunction. To
prevent this, when the drum life is finished, the unit will stop printing after a
while, and printing will not be possible until a new drum cartridge is
installed.
10. Help
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