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Troubleshooting
For service parts information, visit www.kohler.com/serviceparts.
Symptoms
Cause
Poor
A. Flush is weak.
1.
flush.
B. Low water
pressure.
C. Improper waste
line venting.
2.
Leaks
A. Gaskets not
from
positioned
behind
correctly.
bowl.
3.
Bowl is
A. Threaded rods are
loose on
protruding too far
the
from wall.
threaded
rods.
B. Fasteners are not
tight.
4.
Carriage
A. Insufficient support
and
for the carriage.
bowl
flex
when
used.
1145594-2-B
Recommended Action
A. Make sure you are selecting
full flush.
B. Raise the water level in the
tank to the marked
waterline by turning the fill
valve white knob clockwise
until the water level reaches
the waterline marked in the
tank (approximately 8" (203
mm) above the floor of the
tank).
C. Confirm the venting meets
code. Correct if needed.
A. Remove the bowl and
inspect all the gaskets.
Reposition the gaskets if
needed. Lubricate the
gaskets so they slide in or
over the mating part they
seal. Reinstall the bowl,
making sure the gaskets
stay in the correct positions.
A. Remove the bowl. Adjust
the threaded rods until they
are 2-1/4" (57 mm) from the
finished wall.
B. Remove the side panels. Lift
bowl tight against wall and
tighten the nut until the
bowl is secured firmly.
A. Add additional support
members to the framing,
and mount the carriage
with 1/4" or larger lag
bolts.
16
Kohler Co.
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