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24
Troubleshooting
Error
•
Mouse not detected by system.
•
There is no picture on selected
channels / camera picture is
not being displayed.
•
The system beeps at startup.
•
The system beeps during mo-
tion detection.
•
I am not receiving email
notifications.
24.1 Top Reasons Your Lorex Camera May Lose Video or Go Black
There are a multitude of reasons why your security camera may lose video or go black. The fol-
lowing list of potential issues will walk you through the process of identifying the root cause and
do a quick fix on the issue.
#LX400113; r. 9.0/57192/57197; en-US
Possible Causes
•
Mouse cable is not firmly con-
nected to the system.
Mouse is not connected to the
system.
•
System needs to be reset
•
Camera cables are loose or
have become disconnected.
Camera is not compatible with the
recorder.
Power output of the recorder's PoE
switch is being exceeded.
•
Motion detection is enabled
and the alarm buzzer is
activated.
•
Email notification is disabled.
•
Send Email setting not enabled
in Event menu.
Solutions
•
Firmly connect the mouse ca-
ble to one of the USB ports.
•
Power off the system (discon-
nect power cable). Firmly con-
nect a USB mouse to one of the
USB ports. Reconnect the
power cable to the DC 12V
port on the rear panel.
•
Check the camera video cable
and connections.
•
Disconnect and reconnect the
cable at the system and at the
camera.
•
Try moving the camera to an-
other channel or use another
cable.
Visit
lorex.com/compatibility
and
navigate to N842 Series for a list
of all compatible cameras.
If you have multiple PTZ cameras
connected to the recorder's PoE
ports, the camera power require-
ment may surpass the recorder's
power output. Lorex PTZ cameras
come with a power adapter, which
you can use to power the camera
instead of the recorder's PoE ports.
See 20 Pan/Tilt/Zoom (PTZ) Cam-
eras, page 93for full instructions.
•
The beep at startup is normal.
•
See 12 Motion Detection, page
37for instructions on configur-
ing motion detection options.
Uncheck the Buzzer option in
the motion detection configura-
tion screen.
•
Ensure you have configured
email notification. For details,
see 17.6.3 Configuring Email
Alerts, page 74.
•
Make sure that Send Email is
checked for any events you
want to be notified of.
110
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