Whirlpool WFW9620HW0 Use And Care Manual page 32

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Error Code Appears in Display (cont.)
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F6E1
Communication lost with
MCU
F6E2
Communication lost with
ACU
F6E3
Communication lost with
HMI
F7E2
Motor control over
temperature or over
current fault or motor
drive/motor control driver/
motor control DC bus
failure
F7E8
Motor temperature max
fault
F7E9
Locked rotor
F7EA
Lost phase fault
F7EC
Overload fault
F8E1
No water flow detected/
fill timeout
F8E3
Overflow of water
detected/overflow cannot
drain
F9E1
Drain timeout/
drain pump failure
FCE1
Wi-Fi error
32
Possible Causes
Communications problem between
ACU and MCU.
Communication missing from ACU to
HMI.
Communication missing from HMI to
ACU.
Problem detected with motor control
over temperature or over current.
Also possible MCI internal failure,
motor error designed by MCU
developer, or MCI DC bus under
voltage.
Motor over temperature detected.
MCI locked rotor detected.
MCI motor lost phase detected.
MCI motor overload detected.
Washer may not be connected to
the home water supply. Home water
supply valves may not be turned on.
Inlet hoses to washer may be kinked.
Inlet valves on washer may have
failed.
Inlet valves on washer are leaking
internally and washer cannot drain
during overflow.
Drain pump filter on washer may need
to be cleaned. Bellow drain holes in
washer may be obstructed. Washer
drain hose or home drain system may
be obstructed. Drain pump on washer
may have failed.
HMI cannot communicate with Wi-Fi
module.
Solution
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
Make sure that the washer is connected to the home cold
water supply and that the home water supply valve is turned
on. Verify that the inlet hose to the washer is not kinked. If
problem persists, call for service.
Call for service.
Clean drain pump filter on washer. Check bellow drain holes in
washer for obstructions. Check washer drain hose and home
drain system for obstructions. If problem persists, call for
service.
Call for service.