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User's Manual Draft 1.3.doc
Page 16 of 24
1. Right-click the tray icon and select "Exit".
Maintenance
The following sections provide maintenance information and troubleshooting advice.
Troubleshooting
I just purchased a new wireless USB hub. What do I do get it working?
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I've plugged my adapter into my computer's USB port and only one device is loaded into
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the windows device manager.
How do I delete a computer that has been previously set up to work with my hub?
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I have gone through the security setup steps on my hub but still can not connect to the hub.
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Which chipsets perform best with my wireless USB hub?
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I have a WUSB device installed but I still can't seem to connect to it. What should I check
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before contacting Technical Support?
What do the status light mean?
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I have 2 hubs in my house. I can only get one to run at a time.
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I keep getting the message "No Channels Available" when I try to use one of my hubs.
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What does that mean?
My laptop tries to connect to every wireless USB device in our office. How do I keep it
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from doing that?
1.3.1.1 I just purchased a new wireless USB hub. What do I do get it working?
First check to make sure your computer has wireless USB capability built into it. If not, you will
need to purchase a wireless USB adapter to be able to use the wireless USB hub. Once you know
your computer will support wireless USB, you must first go though a security setup process so that
your computer is aware that your hub exists. The security setup process requires a one-time use of
a USB cable. This cable should have been supplied with the hub. The process is very simple. Just
plug one end of the cable into your hub and the other end into your computer. The setup is
automatic. You will receive a notification indicating that the setup was successful. Once you
receive that notice, unplug your hub from the computer and begin using the hub wirelessly.
1.3.1.2 I've plugged my adapter into my computer's USB port and only one
device is loaded into the windows device manager.
There are issues with some specific system chipsets. We know of no issues related to the Intel
chipsets. We work with the VIA chipset as long as you use the latest software USB patch. The
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