Chapter 4 Troubleshooting; Problems Starting The Zyair Utility Program; Problems Communicating With Other Computers; Table 4-1 Troubleshooting Starting Zyair Utility Program - ZyXEL Communications ZyXEL ZyAIR G-300 User Manual

This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
4.1

Problems Starting the ZyAIR Utility Program

Table 4-1 Troubleshooting Starting ZyAIR Utility Program

Cannot start the ZyAIR
Wireless LAN Utility
4.2

Problems Communicating With Other Computers

PROBLEM
The ZyAIR computer cannot
communicate with the other
computer.
A. Infrastructure
Troubleshooting
Make sure the ZyAIR is properly inserted and the LED is on. Refer to the
Quick Installation Guide for the LED descriptions.
Use the Device Manager to check for possible hardware conflicts.
Click Start, Settings, Control Panel, System, Hardware and Device
Manager. Verify the status of the ZyAIR under Network Adapter. (Steps may
vary depending on the version of Windows).
Install the ZyAIR in another computer.
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.

Table 4-2 Troubleshooting Communication Problems

Make sure you are connected to the network.
Make sure that the AP and the associated computers are turned on and
working properly.
Make sure the ZyAIR and the associated AP use the same SSID.
Configure the AP to use another radio channel if interference is high.
Make sure that the computer and the AP shares the same authentication
and encryption mode. Verify the settings in the Privacy Configuration
screens.
ZyAIR G-300 User's Guide
Troubleshooting
CORRECTIVE ACTION
Chapter 4
4-1