Troubleshooting - Superior Fireplaces DRL4543TEN Installation And Operation Instruction Manual

WARNING: Turn off fireplace and let cool before servicing. Only a qualified service person should service
and repair fireplace.
CAUTION: Never use a wire, needle or similar object to clean pilot. This can damage pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
Pilot will not light
Pilot will not stay lit
No gas to burner, although safety shutoff
switch and valve are set to the ON position
Frequent pilot outage
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Slight smoke or odor during initial operation
40

TROUBLESHOOTING

POSSIBLE CAUSE
1. No gas supply or shutoff valve is OFF
2. Air in gas line
3. Construction debris clogging pilot orifice
4. Low gas pressure
5. Kinked pilot line
6. Control valve is not opening
7. No power to unit or ignition module
1. Loose wiring on igniter wire to ignition
module and/or poor ground to ignition
module
2. Main burner does not come on when
manual switch or remote control is turned
on.
1. Safety shutoff switch wires defective or
too long
1. Pilot flame may be too low, causing safety
pilot to "drop out"
2. Improper venting or excessive blockage
1. Metal expanding while heating or con-
tracting while cooling
1. Residues from manufacturing processes
Superiorfireplaces.us.com
REMEDY
1. Check to see if you have gas supply and
that equipment shutoff valve is opened
2. Repeat lighting procedure several times
to purge all air out of lines. If after re-
peated attempts appliance does not light,
call for qualified service and repair
3. Remove debris and dirt, inspect and clean
any other possible obstructions
4. Contact your gas supplier to check pres-
sure
5. Have a qualified technician replace pilot
line
6. Replace control valve (Refer to Parts,
Page 43)
7. Check that main power is on and that all wire
connections are made correctly to ignition
model (see Wiring Diagram, Page 39).
1. Confirm the "S" wire and the "I" wire are
properly connected to the module in the
proper "S" and "I" terminals. Confirm that
the spark to the pilot burner is properly
grounded to the gas control valve and to
the module. Check the 110 volt power
source or the 6 volt battery back-up con-
nections and condition of batteries. Check
the position of the CONTINUOUS PILOT
switch on the module.
2. Confirm the pilot is sparking and lights.
Check the two plastic connectors that
plug in the face of the gas control valve.
Confirm the gas control valve is properly
grounded to the module.
1. Check electrical connections
1. Clean and adjust pilot flame for maximum
flame impingement on igniter/sensor
2. Have vent system inspected, including
termination cap. Remove any restriction
or obstruction
1. This is normal with most fireplaces. If noise
is excessive, contact qualified service person
1. Problem will stop after a few hours of
operation
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