Epson TM-C3500 User Manual page 159

Checking the Print Data
If print data is not sent from the computer to the printer, the reason is probably that it remains
in the computer as a print job or that Pause Printing or Use Printer Offline is set.
Check the cause by following the steps below.
1
Display Devices and Printers on the computer.
2
Set the printer as the default printer.
Right-click the icon of the printer to be used and then click Set as default printer.
If the printer is installed multiple times, copies of the printer driver may be created.
If there is more than one printer icon and you find a copied one such as "TM-C3500 (Copy
1)", right-click on the copied icon and then delete it by clicking Remove device.
3
Perform a test print to check whether or not the print data is sent to the
printer.
Right-click the icon of the printer being used and then click Printer
properties.
4
The printer properties screen of the printer driver appears. Click Print Test
Page on the General tab.
If the test print is successful, you have confirmed that data is sent from the computer to the
printer.
5
Display the print job. Right-click the icon of the printer being used and then
click See what's printing.
6
A screen appears. Check the print job.
If print data is displayed, select Printer - Cancel All Documents.
7
Check that Pause Printing or Use Printer Offline is not set for the printer.
Select Printer and make sure that Pause Printing or Use Printer Offline is not checked. If
any of them is checked, clear the check mark.
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