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10. Troubleshooting
Troubleshooting
Mechanical
Fault
Inaccurate readings on display
Fails to measure load, or read
no load on the display.
Examples: Weight reads
constant value at all weight
plates
Weight reads zero at all weight
plates
Weight automatically increases
on each repetition
Unit does not hold calibration
Intermittent rep count failures
Issue uploading user data,
inability to track workouts, or
intermittent Bluetooth
connection, no data in Halo
System unresponsive, unable to
track workout
Workout tracking, but with
inaccurate weight display or
detection
Pulley noise
Problem Cause
Possible load cell sensor issue
Load sensor wire broken and/or
Intermittent load sensor wire
cable connection at increment
weight housing PCB
Possible load cell sensor not
seated in bracket
Lidar sensor, or emitter, lens
related
Broken Antenna wire or loose
antenna in increment weight
PCB housing
Upper Pulley Reed switch (wake
sensor), load sensor pulley
magnets
Lower increment weight
detection reed sensor
Pulley
Page 43 of 55
Solution
See
No Movement Timeout Times
Experience section
Visually inspect load sensor wire at magnetic
pulley and/or Verify cable connections at
increment weight housing PCB
Check to make sure load cell sensor nut is tight
Inspect and clean Lidar sensor reflector on head
plate assembly
Inspect, clean and replace emitter lens if needed
Replacement of increment weight PCB housing
assembly if failed connectivity and visual
inspection test
Possibility of increment weight PCB housing
assembly if failed connectivity and visual
inspection test
Steer towards best practices in getting started
guide (stay away from electro-magnetic fields;
electrical panels, mirrors
Reed switch (wake sensor) position may be too
far away: Reed switch Gap should be set 1/8" –
3/16"
Inspect to make sure load sensor pulley magnets
are in. Note: must replace pulley assembly if any
pulley magnets are missing
Check Reed sensor switch cable connection,
check reed sensor continuity – common is in
middle
Inspect lower increment weight reed switch wire
connections. Note: reading on display should be
within a +/- 2.5lb tolerance
Increment weight sensor shows whether you
have an increment weight pinned. Could round
to 100 or 95 if increment weight sensor is faulty
(Ex. well calibrated system with 95 lbs pinned,
but displays 100)
Replace pulley
in User
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