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The picture seems to be stretched or
squashed.
Check the TV format setting under Digital
output or Analog output (Main > Settings
> Preferences). Alternatively, press the picture
format button
on your remote control to
scroll through the different settings.Also refer to
your TV's user manual.
Your HD receiver displays 'err' on the
front-panel display when you plug in a
USB memory stick.
Reformat your USB memory stick using a
computer. Ensure that the filesystem is FAT16 or
FAT32.
You cannot find all the channels you think
should be available.
Retune your HD receiver (see page 25).
Alternatively, reset your HD receiver to its
factory default settings (see page 26) and
proceed with the first installation setup.
Note
During the first installation, your choice of the
network may affect the number of installed
channels.
You do not find any HD channels.
Initially, HD programmes are available only on
channels 50 and 51. Switch to these channels.
Note that the HD indicator on the front panel
of your HD receiver lights up while watching an
HD channel.
Digital terrestrial broadcasting is progressing
in the UK. As digital switch over happens, the
number of digital channels available in each
region may also increase. Please visit one of the
following websites to find out when the digital
switch over is scheduled for your area:
www.digitaluk.co.uk
www.freeview.co.uk/availability (coverage
checker for HD)
Frequently asked questions
Your HD receiver seems to lock up or get
stuck while retuning it to search for new
channels.
In parts of the country where the analogue TV
services have already been switched off, the time
taken to retune can increase. This is because
your HD receiver scans for all the transmitters
in your area, which can take up to 15 minutes.
Please wait for the retune to complete. This is
not a fault.
You cannot find all the channels you think
should be available even after retuning
your HD receiver.
• The missing channels may not be available
in your area. Check your coverage on the
Freeview website: www.freeview.co.uk.
• Your antenna may need to be upgraded
(signal power, position, orientation or
cabling).
• A signal booster may be fitted on your
antenna. Consider having this removed as
amplifiers are normally not required after
the digital switch over. Too high a signal level
can cause your HD receiver to skip some
channels.
• Some early digital receivers manufactured
prior to 2004 support only the 2K mode
of digital transmissions. As part of the
digital switch over, the UK Freeview TV
platform will be upgraded to a more robust
transmission standard. The change in
transmission standard has been authorised
by OFCOM and the new standard is
supported by products that have the "Digital
Tick".
• If you have a SKY box, switch it to standby
mode and then retune the terrestrial
receiver. If it then receives all expected
Freeview channels, then the modulator
needs adjusting on your Sky box. Contact
Sky to find out how to adjust the modulator.
33
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