Calling Customer Service - Bosch KGU Series Instructions For Use Manual

en
Fault
Refrigerator
has no cooling
capacity
The freezer com
partment no lon
ger reaches its
set temperature
Calling customer
service
Your local customer service can be found
in the telephone directory or in the
customer service index. Please provide
customer service with the appliance
product number (E Nr.) and production
number (FD).
This information can be found on the
rating plate (Fig. e).
To prevent unnecessary call outs, please
assist customer service by quoting the
product and production numbers. This
will save you additional costs.
48
Possible cause
Appliance has been switched off.
Appliance is switched off.
"Off" is indicated on the
standard display.
Power failure; the fuse has been
switched off; the mains plug has
not been inserted properly.
The freezer compartment door
was open for too long. The
evaporator (refrigeration
generator) is covered in such
a thick layer of ice that the fully
automatic defrosting system
is no longer effective.
Remedial action
Press On/Off switch on the refrigerator com
partment (Fig. 2/2).
Check whether the power is on, check the
fuses.
Take the frozen food out of the appliance,
insulate it well and place in a cool location.
After approx. 12 hours the ice in the refrige
rating system has thawed. Switch on the
appliance again and put back the frozen food.
Note!
Do not open the refrigerator compartment
door unnecessarily, otherwise there will be
a loss of refrigeration.
If the fault cannot be rectified by means of
the above information, please call customer
service.