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38 electrolux
If you were not able to remedy the problem
yourself, please contact the Customer Serv-
ice Department or one of our service part-
ners.
In order to be able to assist you quickly, we
require the following information:
• Model description
• Product number (PNC)
• Serial number (S-No.) (for numbers, see
rating plate)
GB
IE
Guarantee/Customer Service
GREAT BRITAIN & IRELAND
Standard guarantee conditions
We, Electrolux, undertake that if within 12
months of the date of the purchase this Elec-
trolux appliance or any part thereof is proved
to be defective by reason only of faulty work-
manship or materials, we will, at our option
repair or replace the same FREE OF
CHARGE for labour, materials or carriage on
condition that:
• Appliance has been correctly installed and
used only on the electricity supply stated
on the rating plate.
• Appliance has been used for normal do-
mestic purposes only, in accordance with
manufacturer's instructions.
• Appliance hasn't been serviced, main-
tained, repaired, taken apart or tampered
with by person not authorised by us.
• Electrolux Service Force Centre must un-
dertake all service work under this guar-
antee
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your stat-
utory and other legal rights.
Exclusions
• Damage, calls resulting from transport, im-
proper use, neglect, light bulbs, removable
parts of glass, plastic.
• Costs for calls to put right appliance which
is improperly installed, calls to appliances
outside United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer that
are not marketed by Electrolux
• Type of fault
• Any error message displayed by the appli-
ance
So that you have the necessary reference
numbers from your appliance at hand, we
recommend that you write them in here:
Model descrip-
tion: ........................................
PNC: ........................................
S-No: ........................................
Service and Spare Parts
If your appliance requires service or spare
parts, contact your local Service Force Cen-
tre:
0870 5 929 929 (Call will be routed to Service
Force Centre covering your postcode area).
For address of local Service Force Centre
and further information, please visit:
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
"What to do if..."
When you contact the Service Force Centre
you will need to give the following details:
Your name, address and postcode, your tel-
ephone number, clear concise details of the
fault, model and serial number of the appli-
ance (found on the rating plate), the purchase
date.
Please note a valid purchase receipt or guar-
antee documentation is required for in guar-
antee service calls.
Customer Care
For general enquiries concerning your Elec-
trolux appliance, or for information on Elec-
trolux products, contact our Customer Care
Department by letter or telephone at the ad-
dress below or visit our website at www.elec-
trolux.co.uk
Customer Care Department, Electrolux Ma-
jor Appliances, Addington Way, Luton, Bed-
fordshire, LU4 9QQ
Tel: (Calls may be recorded for
training purposes)
Electrolux
08705 950 950
AEG-
08705 350 350
Electrolux
Zanussi-
08705 727 727
Electrolux
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