Cal Spas LES Owner's Manual
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Cal Spas LES Owner's Manual

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|SPECIAL EDITION - LES |
|SPECIAL EDITION - LES |
OWNER'S MANUAL
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Summary of Contents for Cal Spas LES

  • Page 1 |SPECIAL EDITION - LES | |SPECIAL EDITION - LES | OWNER’S MANUAL...
  • Page 2 Welcome to the Cal Spas® family. It is important that you register your Cal Spas product as soon as possible. By taking just a few quick minutes to register, you can enjoy product alerts, more efficient support, and quicker service. Go to https://calspas.com/ register-your-spa.php.

  • Page 3: Table Of Contents

    Table of Contents 1. IMPORTANT SAFETY INSTRUCTIONS ......................3 2. Preparing for Your New Portable Spa Preparing for Your New Portable Spa .....................5 2.1 Planning the Best Location 2.1 Planning the Best Location ....................................5 2.2 Clearance for Service Access 2.2 Clearance for Service Access ..................................6 2.3 Preparing a Good Foundation 2.3 Preparing a Good Foundation ..................................6...

  • Page 4: Important Safety Instructions

    1.IMPORTANT SAFETY INSTRUCTIONS READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY! When using installing and using this spa, basic safety precautions should always be followed, including: DANGER RISK OF SEVERE INJURY OR DROWNING! • DO NOT allow children to be in or around a spa unless a responsible adult supervises them. •...
  • Page 5 • Persons suffering from obesity, a medical history of heart disease, low or high blood pressure, circulatory system problems or diabetes should consult a physician before using the spa. • Persons using medications should consult a physician before using the spa since some medications may induce drowsiness while others may affect heart rate, blood pressure and circulation.

  • Page 6: Preparing For Your New Portable Spa Preparing For Your New Portable Spa

    2. Preparing for Your New Portable Spa 2. Preparing for Your New Portable Spa Pre-Delivery Checklist Most cities and counties require permits for Before Delivery exterior construction and electrical circuits. ☐ Plan your delivery route In addition, some communities have codes ☐...

  • Page 7: Clearance For Service Access

    2.2 Clearance for Service Access 2.2 Clearance for Service Access While you are planning where to locate your spa, you need to determine how much access you will need for service. All spa models require a minimum of three feet / one meter access to all sides of the spa for potential service.

  • Page 8: Opening The Front Door Panel For Electrical Hookup

    2.4 Opening the Front Door Panel for Electrical Hookup 2.4 Opening the Front Door Panel for Electrical Hookup NOTE: The following electrical connections must be performed by a licensed electrical contractor. Unscrew and remove the two corner panels on each side of the spa’s front door. Reach in and pull the drain assembly through by a few inches.

  • Page 9: 240 Volt Electrical Installation

    2.5 240 Volt Electrical Installation 2.5 240 Volt Electrical Installation NOTE: These instructions describe the only acceptable electrical wiring procedure. Spas wired in any other way will void your warranty and may result in serious injury. The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector.

  • Page 10: Gfci Wiring Diagram (Neo) For Us & Canada

    2.7 GFCI Wiring Diagram (NEO) for US & Canada 2.7 GFCI Wiring Diagram (NEO) for US & Canada...

  • Page 11: 120 Volt Electrical Installation

    If the GFCI trips while the spa is in use, press the RESET button. If the GFCI does not reset, unplug the spa and call your local Cal Spas dealer for service. DO NOT USE THE SPA! 2.9 Testing the 240 Volt GFCI Breaker 2.9 Testing the 240 Volt GFCI Breaker...

  • Page 12: Filling And Powering Up Your Portable Spa

    2.10 Filling and Powering Up your Portable Spa 2.10 Filling and Powering Up your Portable Spa Step 1. Step 1. Inspect the spa equipment. Inspect all plumbing connections in the equipment area of your spa. • Make Sure unions in the equipment pack are tight. (Be careful not to over-tighten the plumbing fittings.) •...
  • Page 13 Teleweir filter skimmer • 50 square feet filtration • Spoked cap If you have a skimmer like this: Rotate and remove the black locking ring. Remove the black skimmer cap and barrel, grip the filter by the handle and unscrew it from the canister. Replace and lock the locking ring and slide the skimmer cap and barrel back in the canister.
  • Page 14 Step 4. Step 4. Turn on power to the spa. When the spa is filled to the correct level, turn on the power at the GFCI breaker. (Ensure that the 120V spas are connected to the proper electrical outlet.) Step 5. Step 5.

  • Page 15: Priming The Pump

    2.11 Priming the Pump 2.11 Priming the Pump New spa owners often have difficulty the first time they start their spa and the pump fails to prime. This can be frustrating, but these simple instructions can help you. Sometimes air can become trapped in the pump while filling the spa. You will know this has happened when after you have filled and started the spa, the pump does not seem to function.

  • Page 16: Operating Your Spa

    3. Operating Your Spa 3. Operating Your Spa 3.1 Primary Navigation & Functions of NEO One & Two-pump Systems 3.1 Primary Navigation & Functions of NEO One & Two-pump Systems 1100 Wave Panel and 1100 Oval Panel 1100 Wave Panel and 1100 Oval Panel...
  • Page 19 Settings Screens...
  • Page 20 Error Screens...
  • Page 21 Adjusting Date-Time and Filtration Settings Shown below is the default topside screen. (Your temperature setting may vary according to your preferences.) In order to access and change the internal clock of your spa, first press MENU. That action will take you to this screen. Use the COOL (Down arrow) to highlight the Date-Time option (which is now highlighted in white).
  • Page 22 Press RETURN when you have finished setting date and time to save your chosen settings. Once the screen has reverted back to temperature, you can now adjust Filter Cycles. NOTE: You do not necessarily have to adjust the Filter Cycles because the default factory settings give you two Filter Cycles per day automatically.
  • Page 23 Filter Cycles 1 and 2 are the factory-programmed defaults. These may be satisfactory for your needs, but can be customized if you wish. If you leave the Filter Cycles option untouched, you will still have Filter Cycles 1 and 2 working for you every day. Filter Cycles 3 and 4 can also be employed in addition to Filter Cycles 1 and 2 and these Cycles allow full customization as well.

  • Page 24: Primary Navigation & Functions Of Neo One & Two-Pump Systems 3.2 Neo Settings For Cold Climates 3.2 Neo Settings For Cold Climates

    3.2 NEO Settings for Cold Climates 3.2 NEO Settings for Cold Climates...
  • Page 25 Operating the NEO Wi-Fi App...
  • Page 27 Connecting to a Device or Network Direct connection Range: About 20 feet Range limit: Limited to the range of the wi- module HOW TO CONNECT TO IT: Install the app on your phone or device -- see the following section “Installing the app”. Through home network with no internet access Allows one local connection at a time Range:...

  • Page 28: Jets 3.3 Jets

    3.3 Jets 3.3 Jets Almost all of the jets in your spa are adjustable. Rotating the face of an adjustable jet to the left (counterclockwise) will decrease the amount of water flow through the jet. Rotating the face of an adjustable jet to the right (clockwise) will increase the amount of water flow through the jet.

  • Page 29: Diverter Knobs

    3.5 Diverter Knobs 3.5 Diverter Knobs Diverter knobs are 1” and 2” knobs located around the top of your spa. They allow you to divert water through jets from one side of the spa to the other, or in most cases from floor jets to all jets. This is accomplished by rotating the diverter knob to the left (counter-clockwise), decreasing the amount of water flow through a sections of jets.

  • Page 30: Water Clarity

    4. Water Clarity 4. Water Clarity This section is intended for new spa owners with no experience with water chemistry. Everyone’s knowledge with maintaining water quality is different, but there are some general concepts you need to know. Water maintenance is not difficult, however, it does require regular attention. The most important thing to understand about taking care of your spa water is that preventative action is much easier than correcting water quality issues.

  • Page 31: Water Quality Terms And Definitions

    4.1 Water Quality Terms and Definitions 4.1 Water Quality Terms and Definitions The following chemical terms are used in this section. Understanding their meaning will help you to better understand clear water maintenance. Words in bold type are defined in this table. Bromine is an efficient sanitizer chemical for spas.

  • Page 32: Water Testing Methods

    Rough calcium-bearing deposits that can coat spa surfaces, heaters, plumbing lines Scale and clog filters. Generally, scaling is caused by mineral content combined with high pH. Additionally, scale forms more readily at higher water temperatures. Also called shocking the water, shock treatment, or superchlorination. Shocking the water Shock is adding significant doses of dichlor or MPS to oxidize non-filterable organic waste and to remove chloramines and bromamines.

  • Page 33: Balancing The Water Chemistry Levels

    4.4 Balancing the Water Chemistry Levels 4.4 Balancing the Water Chemistry Levels Maintaining spa water chemistry can be tricky, especially since there are many methods of keeping your water clear and clean. Follow the maintenance schedule on page 36 to determine how often you should test your water.

  • Page 34: Sanitation And Shock

    Sanitizers kill bacteria and other organic waste by breaking them down to non-harmful levels which are filtered out. Before you fill your spa, you need to decide which chemical sanitizer you wish to use. Consult your Cal Spas dealer for the right decision with regards to your lifestyle and spa usage.
  • Page 35 Ideal Range (ppm) Ideal Range (ppm) Testing For: Minimum Maximum Chlorine Level Without ozonator With ozonator Bromine Level Without ozonator 11.0 With ozonator 10.0 Starting and Maintaining Sanitizer levels Sanitizing your spa with chlorine or bromine is very similar. Each sanitizer has its advantages and disadvantages. Bromine: Whereas chlorine can sometimes cause offensive odors and skin irritation, bromine is less likely to do so.

  • Page 36: Filtration

    Shocking the Water In addition to using a chemical sanitizer, you will periodically need to shock the water. Shocking the water helps remove burned-out chemicals, bacteria, and other organic material from your spa’s water and improves your sanitizer’s effectiveness. Do not use chlorinating shock, which will damage your spa’s jets and pump seals. Only use an oxidizer shock. It can be used with either chlorine or bromine sanitizers.

  • Page 37: Regularity (Maintenance Schedule)

    4.7 Regularity (Maintenance Schedule) 4.7 Regularity (Maintenance Schedule) Prior to each use Test the spa water. Adjust chemical levels as necessary. Shock the water by adding ½ teaspoon of sodium dichlor per 250 gallons or 1 teaspoon of MPS per 250 gallons. After each use Add an ounce of oxidizer after heavy bather loads (see page 35 on shocking the water).

  • Page 38: Common Water Chemistry Questions

    Sanitizers Common name Usual chemical name Common brand names Chlorine sodium dichlor Both chlorine and bromine are available under numerous brand names Bromine sodium bromide Shock Common name Usual chemical name Common brand names monopersulphate MPS Shock, Oxy-Spa, SeaKlear Dichlor sodium dichlor Dichlor Shock Note: Dichlor (chlorine) is both a sanitizer and a shock.

  • Page 39: Do's And Dont's

    Question: When I open my spa, I smell chlorine. How do I get rid of this smell? Answer: There are two types of chlorine in your spa. The first is the Free Available Chlorine, which is the chlorine available to sanitize your spa. This free Available Chlorine does not have an odor. The second is Chloramine, which is residue from chlorine already expended.

  • Page 40: Bather Load

    (go to the next higher filtration number) then if water quality is still not adequate, consult the advice of your Cal Spas dealer for additional chemical or system recommendations. Be sure to give them your bather load information.
  • Page 41 Problem Probable Causes Possible Solutions Organic Buildup/ Scum Ring • Buildup of oils and dirt • Wipe off scum with clean rag Around Spa - if severe, drain the spa, use a spa surface and tile cleaner to remove the s cum and refill the Algae Growth •...

  • Page 42: Cleaning And Maintenance Cleaning And Maintenance

    5. Cleaning and Maintenance 5. Cleaning and Maintenance 5.1 Removing and Re-seating the Pillows 5.1 Removing and Re-seating the Pillows You can remove the pillows for cleaning and maintenance quickly and easily. This method works for all types of pillows. Grab the lower edge of the pillow with both hands firmly and pull up.

  • Page 43: Draining Your Portable Spa

    5.3 Draining Your Portable Spa 5.3 Draining Your Portable Spa Your spa should be drained every four to six months for cleaning and maintenance and refilled with fresh tap water. See page 46 for instructions on cleaning the shell, cover, and pillows. See page 11 for instructions on refilling your spa.

  • Page 44: Winterizing (Cold Climate Draining)

    5.4 Winterizing (Cold Climate Draining) 5.4 Winterizing (Cold Climate Draining) Depending on your region in your country, the temperature could drop below 32°F (0°C). If you are in one of those regions, we recommend that you always have your spa full if water and running at normal spa temperatures (80°F to 100°F, 26.7°C to 37.8°C).

  • Page 45: Spa Cover And Locking System Installation

    5.7 Spa Cover and Locking System Installation 5.7 Spa Cover and Locking System Installation Important! Keep the spa covered when not in use! • Covered spas will use less electricity in maintaining your set temperature . • Covering your spa will protect you spa’s finish from the sun’s ultraviolet rays. •...
  • Page 46 Step 4. Step 4. Use a screwdriver to finish screwing in the 3 screws. (Repeat this process for the other 3 corners. Step 5. Step 5. Keep the cover fastened down at all times when not in use, Locking hardware may be locked with a key (which is provided).

  • Page 47: Cleaning Your Spa

    5.8 Cleaning Your Spa 5.8 Cleaning Your Spa Spa Cover and Pillows Due to constant punishment your spa cover and pillows receive, you should protect them by applying a vinyl and leather cleaner as part of your monthly maintenance plan. Use a product that is specifically designed to protect spa covers and pillows from chemical and ultraviolet light damage without leaving an oily residue behind that is normally associated with common automotive vinyl protectants.

  • Page 48: Appendix

    Appendix Appendix Replacement Parts Replacement Parts Screw-in Jet Inserts Screw-in Jet Inserts ELE 2” Euro No Eyeball MFD 3.5” Maxi Flow Directional PLUCS2295091S PLUCS2295021S Used by: Patio, Patio+, Inground Spas Used by: Patio, Patio+, Inground Spas ED 2” Euro Directional PSD 5”...
  • Page 49 Screw-in Jet Inserts Screw-in Jet Inserts PSTR 5” Power Storm Twin Roto T 5” Tornado Adjustable PLUCS2295181S PLUCS2295201S Used by: Patio, Patio+, Inground Spas Used by: Patio, Patio+, Inground Spas MMP 5” Power Storm Riffed 2” Neck Jet Directional PLUCS2295141S PLU29923-014-000 Used by: Patio, Patio+, Inground Spas Used by: Patio, Patio+, Inground Spas...
  • Page 50 Snap-in SQR Jet Inserts Snap-in SQR Jet Inserts Velocity Roto Blue Jet Velocity Double Roto LED Jet Symbol: 5R Symbol: 3DR Part #: PLU29950-081-400 Part #: PLU29930-191-100 Size: 5”D x 5.5”L Size: 3”D x 3.25”L Used by: Escape, Escape+, Platinum, Platinum+ Used by: Escape, Escape+, Platinum, Platinum+ Velocity Roto LED Jet Velocity Massage-7 Blue Jet...
  • Page 51 Snap-in SQR Jet Inserts Snap-in SQR Jet Inserts Velocity Directional Blue Jet Velocity Roto LED Jet Symbol: 3D Symbol: 2R Part #: PLU29930-112-400 Part #: PLU29920-022-100 Size: 3”D x 3.25”L Size: 2”D x 3”L Used by: Escape, Escape+, Platinum, Platinum+ Used by: Escape, Escape+, Platinum, Platinum+ Velocity Directional LED Jet Velocity Directional Blue Jet...
  • Page 52 Snap-in SQR Jet Inserts Velocity Diverter Valves Flex Jet Velocity 1” Blue Diverter Valve PLU23120333 Symbol: D1 Part #: PLU25056-202-400 Size: 2.5”D x 5”L Duo Jet Velocity 1” LED Diverter Valve PLU23120332 Symbol: D1 Part #: PLU 25056-202-100 Size: 2.5”D x 5”L Precision Jet Velocity Air Control Blue PLU231120331...
  • Page 53 Velocity Diverter Valves Velocity Diverter Valves Velocity Air Control LED Velocity Underwater 2” Diverter Valve Blue Symbol: A Symbol: D2 Part #: PLU25059-202-100 Part #: Size: 3.125”D x 5”L Size: Velocity Underwater 2” Diverter Valve LED Symbol: D2 Part #: Size: Velocity 1”...
  • Page 54 Velocity Diverter Valves Drains Velocity Drain Super Hi Flo Suction 2 ½” Black (640- Wall Fitting 1” Black (#25030-004-200) 3581LGV) (for On-Off Valve) Part #: PLU214001146 Part#: PLU21701739 Low Profiel Drain ¾” Black (640-0511) Part #: PLU21400401 Water Diverter Valves Diverter Valve 2”...
  • Page 55 Filters Teleweir Skimmer Filter Cartridge Anti-bacterial - 50 sq. ft. 50 square foot teleweir skimmer: Part #: FIL50-5D13H15FCT-3 Filter attaching cap assembly FIL11700013 Filter skimmer inner pipe FIL11700012 Filter Cartridge Anti-bacterial - 75 sq ft. 75 square foot teleweir mega skimmer: Part #: FIL75-5D17H15FCT-3 Filter attaching cap assembly FIL11700025...
  • Page 56 LED Lights Replacement of Cabinet Panels The complete selection of replacement cabinets for 1-LED light string Part #: LIT16100330 all models is very extensive and too lengthy for this owner’s manual. To order replacement panels for your spa, visit www.quickspaparts.com 2-LED light string Part #: LIT16100331 4-LED light string...
  • Page 57 Covers All spa covers are designed with a tapered height, angling downward from the center to the sides to drive off rain and prevent water from pooling. The covers listed below are filled with either 1 lb., 15. lbs., or 2.0 lbs. foam. Basic Deluxe 4”...

  • Page 58: Basic Troubleshooting

    Basic Troubleshooting The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter. For more in-depth troubleshooting, go to www.calspas.com/troubleshooting. Symptom Possible Solutions Problems starting up Pump won't prime See priming instructions on page 14. Breaker keeps shutting off Reset the GFCI breaker.
  • Page 59 Symptom Possible Solutions Spa overheats - temperature Overheating can occur during summer months and may not necessarily indicate a greater than 110°F / 43°C malfunction. When it occurs, a message code may also appear on the control panel. Temperature may be set too high. Turn the set temperature down to a lower temperature.

  • Page 60: Thermal Creep

    “Thermal Creep” Cal Spas are designed with energy-efficient components and systems that are meant to sustain heat generated by the equipment, which is then cycled back into the spa water. In hot weather or in situations where the spa is set to extended run times, Thermal Creep may occur.
  • Page 62 Cal Spas branded parts and accessories. This disclaimer includes, but is not limited to filters, UV bulbs, ozone systems, salt systems, repair parts and other accessories. Genuine Cal Spas brand parts and accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your spa to ensure optimal performance and function.
  • Page 63 Warranty Limitations This Limited Warranty is void if Cal Spas or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative;...
  • Page 64 CONTACT INFORMATION For customer service, please contact your authorized dealer immediately. If you need additional information and/or assistance, contact: LMS Customer Service Department 1462 East Ninth Street Pomona, CA 91766. LTR20221163_NEO, Rev. B Toll Free: 1-800-CAL-SPAS Fax: 1-909-629-3890 2/3/22...

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