Troubleshooting; Rebooting The Unit - Bosch MIC inteox 7100i User Manual

72 en | Troubleshooting
15

Troubleshooting

Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Note: Refer to the Error Codes section of the manual for descriptions of the error codes that
appear on the OSD. The section also lists recommended actions to resolve the error codes.
Camera reboots frequently or
intermittently
Configuration or video management
software identifies the unit as
"Videojet Generic".
15.1

Rebooting the unit

Reboot the unit
After a Factory Default or firmware update, reboot the unit if:
–
OR
–
4
–
OR
–
4
If you cannot control the unit after the firmware upgrade, then cycle the power to the unit. If a
power reset does not solve the problem, or if Configuration or video management software
identifies the unit as "Videojet Generic," then contact your Bosch Service Center for an RMA
for the unit.
2022-01 | 1.13 |
You cannot connect to the unit in the Web browser.
Configuration Manager or BVMS or similar software identifies the unit as "Videojet
Generic".
Reboot the unit using one of the following methods:
In the web browser, type the IP address and then /reset (without any punctuation). Press
the Enter key.
In Configuration Manager, right-click the IP address and click Restart.
Wait two minutes for the process to complete.
Your camera has an improper network connection.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
The model ID may be corrupt.
Complete the steps in the section Rebooting the unit,
page 72 .
User Manual
MIC inteox 7100i
Bosch Security Systems