Chapter 5. Resolving Problems; Procedure 1: Inspecting A Cartridge For Damage - IBM L5X Installation And User Manual

Chapter 5. Resolving problems

If you encounter problems when operating the drive, see the flowchart in
Figure 13. For explanations of codes on the single-character display (SCD), see
"Single-character display (SCD)" on page 17. See Appendix A, Getting help and
technical assistance before you call IBM Technical Support.
Figure 13. Flowchart for analyzing maintenance problems

Procedure 1: Inspecting a cartridge for damage

If the cartridge fails to load or unload properly, complete the following steps:
1. Check that the leader pin is attached and properly seated (see "Repositioning a
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Start
Does the
tape drive
power on?
Y es
Does air flow
from the fan?
Yes
Does the
SCD and status
light indicate
an error?
No
Does the tape
cartridge load and
unload properly?
Yes
Does the
tape drive
correctly communicate
with the server?
Yes
1. If you are still having
problems running the tape
drive refer to the pre-call
checklist in this chapter
before calling IBM Technical
Support.
2. Contact IBM Technical
Support.
leader pin" on page 65) by opening the cartridge door and observing the pin
placement.
1. Try another electrical outlet.
2. Try another power cord.
No
3. Refer to Appendix A in this document before you call IBM
Technical Support.
4. Contact IBM Technical Support.
No
Refer to Appendix A in this document before you call IBM
Technical Support. Then contact IBM Technical Support.
1. Refer to the section about codes on the single-character
display in this guide.
Yes
2. Ensure that the latest level of firmware is installed on the
drive (refer to Procedure 1 in this chapter).
3. Refer to Appendix A in this document before you call IBM
Technical Support.
4. Contact IBM Technical Support.
No
Refer to Procedure 2 in this chapter.
Ensure that the SAS communication path
No
between the host and the drive is functioning properly
(refer to Procedure 3 in this chapter).
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