Gateway M460 User Manual page 119

The modem is not recognized by your notebook
■
Make sure that the line connected to the modem is working and
plugged into the appropriate port on your notebook. See
on page 12
correctly.
■
If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).
■ Use the modem cable that came with your notebook. Some
telephone cables do not meet required cable standards and may
cause problems with the modem connection.
■ Shut down and restart your notebook.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
opens. If your Control Panel is in Category View, click
and Other Hardware
3
Click/Double-click the
the
Modems
4
Click your modem, then click
dialog box opens.
5
Click the
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
to make sure that the connections have been made
, then click
Control Panel
.
Phone and Modem Options
tab.
tab, then click
Diagnostic
For more information about modem troubleshooting, click
Start, then click Help and Support. Type the keyword
modem troubleshooting in the Search box
www.gateway.com
. The Control Panel window
. The Modem Properties
Properties
Query Modem
, then click the arrow.
Troubleshooting
"Right side"
Printers
icon, then click
. If information
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