Gateway MX8711 - Pentium Dual Core 1.6 GHz Reference Manual
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Gateway MX8711 - Pentium Dual Core 1.6 GHz Reference Manual

Gateway MX8711 - Pentium Dual Core 1.6 GHz Reference Manual

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Summary of Contents for Gateway MX8711 - Pentium Dual Core 1.6 GHz

  • Page 1 NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ..... 2 Gateway contact information ......3 Gateway model and serial number .
  • Page 4 Contents Using the EZ Pad touchpad ......28 Adjusting brightness ....... 31 Adjusting the volume .
  • Page 5 Changing power modes ......56 Changing notebook power settings ....58 Changing the power plan .
  • Page 6 Telephone support ....... 121 Before calling Gateway Customer Care ... . 121 Appendix A: Legal Information .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 9: Gateway Contact Information

    Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone:...
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Notebook Front Speaker Memory Microphone Speaker jack card reader LCD panel release latch Battery Headphone charge jack indicator Power indicator Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. Microphone jack Plug a microphone into this jack.

  • Page 13: Left

    Left USB ports Ventilation fan Kensington S-Video out IEEE 1394 port PC Card slot lock slot jack Component Icon Description Kensington™ Secure your notebook to an object by lock slot connecting a Kensington cable lock to this slot. USB ports...

  • Page 14: Right

    CHAPTER 2: Checking Out Your Notebook Right CD or DVD drive USB ports Component Icon Description CD or DVD drive Insert CDs or DVDs into this drive. For more information, see “Using the CD or DVD drive” on page 36. To determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types”...

  • Page 15: Back

    Back Monitor port Ethernet jack Modem jack Power connector Component Icon Description Ethernet jack Plug an Ethernet network cable into this jack. The other end of the cable can be plugged into a cable modem, DSL modem, or an Ethernet network jack.

  • Page 16: Bottom

    Connect the optional port replicator to this port. Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Battery Provides power when the notebook is not plugged into AC power.

  • Page 17: Keyboard Area

    Keyboard area Power button Keyboard Status indicators Touchpad Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more information on configuring the power button mode, see “Changing advanced settings”...
  • Page 18 CHAPTER 2: Checking Out Your Notebook...

  • Page 19: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 20: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 21: Setting Up Your Computer Desk And Chair

    Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk.

  • Page 22: Connecting The Ac Adapter

    Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.

  • Page 23: Protecting From Power Source Problems

    AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 24: Connecting The Dial-Up Modem

    CHAPTER 3: Setting Up and Getting Started Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.

  • Page 25: Connecting To A Broadband Modem Or Network

    Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired...

  • Page 26: Starting Your Notebook

    CHAPTER 3: Setting Up and Getting Started Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed.

  • Page 27: Waking Up Your Notebook

    To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your notebook...

  • Page 28: Restarting (Rebooting) Your Notebook

    CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: • Click (Start), click the arrow next to the lock icon, then click Hibernate. The notebook saves your session and shuts down to save power. To turn off your notebook: •...

  • Page 29: Using The Status Indicators

    To restart your notebook: • Click (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1.

  • Page 30: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Indicator Icon Description Num lock LED on - Numeric keypad is turned on. ■ LED off - Numeric keypad is turned off. ■ Hard drive LED blinking - Hard drive is being ■ accessed.

  • Page 31: Key Types

    Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs.

  • Page 32: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold To...
  • Page 33 Press and hold To... , then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 34: Using The Ez Pad Touchpad

    CHAPTER 3: Setting Up and Getting Started Press and hold To... , then press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page Increase volume.
  • Page 35 When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program.
  • Page 36 CHAPTER 3: Setting Up and Getting Started To... Do this... Select an Position the object on the pointer over the screen. object. Quickly press and release the left button once. This action is called clicking. Start a Position the program or pointer over the open a file or object.

  • Page 37: Adjusting Brightness

    Adjusting brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see “System key combinations” on page -OR- Click (Start), All Programs, Accessories then click Windows Mobility Center. The Windows Mobility Center window opens.
  • Page 38 CHAPTER 3: Setting Up and Getting Started To adjust the volume from Windows: Click ) on the taskbar. The volume control Volume slider opens. Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click (Mute).

  • Page 39: Turning Your Wireless Radio On Or Off

    Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 communication devices are examples of devices that provide wireless communication.

  • Page 40: Bluetooth Radio

    CHAPTER 3: Setting Up and Getting Started Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on or off: •...

  • Page 41: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using an optional port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor •...

  • Page 42: Using The Cd Or Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:...
  • Page 43 If your drive has this This is your drive Use your drive for... logo... type... Multi-format double Installing programs, layer DVD±RW drive playing audio CDs, playing DVDs, accessing data, ROM/R/RW recording music and data to CD-R or CD-RW discs,...

  • Page 44: Using A Cd Or Dvd

    CHAPTER 4: Using Drives and Accessories Using a CD or DVD Eject button Manual eject hole Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

  • Page 45: Using The Memory Card Reader

    Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 46: Adding And Removing A Pc Card

    CHAPTER 4: Using Drives and Accessories Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping.

  • Page 47: Using An Optional Port Replicator

    Eject the PC Card by pressing the eject button again. Using an optional port replicator Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.

  • Page 48: Installing A Printer Or Other Peripheral Device

    CHAPTER 4: Using Drives and Accessories Installing a printer or other peripheral device Your notebook or optional port replicator has one or more of ® the following ports: IEEE 1394 (also known as Firewire ® i.Link ), Universal Serial Bus (USB), and S-Video (digital video). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook.

  • Page 49: Connecting An Ieee 1394 Device

    To connect your USB device to your notebook: Connect one end of the USB cable to your device. Connect the other end of the cable to a USB port on your notebook. For the location of the USB ports on your notebook, see “Left”...

  • Page 50: Viewing The Display On A Projector Or Monitor

    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display.

  • Page 51: Adjusting The Display Properties

    Adjusting the display properties If the image on the projector or monitor does not appear correctly, or if you want to use the display as an extension of your notebook desktop, you should adjust the display properties on the projector or external monitor.

  • Page 52: Using The Projector Or Monitor For A Presentation

    CHAPTER 4: Using Drives and Accessories To use the external monitor or projector as an extension of your desktop (increasing the size of your Windows desktop), click to select the check box for Extend my Windows desktop onto this monitor. You can click and drag the “2”...

  • Page 53: Viewing The Display On A Television

    Adjust properties such as Turn off screen saver and Set the volume to if necessary. Click OK. Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off to return to your standard notebook settings.

  • Page 54: Ordering Accessories

    CHAPTER 4: Using Drives and Accessories Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.
  • Page 55 Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.
  • Page 56 CHAPTER 4: Using Drives and Accessories...

  • Page 57: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing notebook power settings...

  • Page 58: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 59: Changing The Battery

    Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 60: Recalibrating The Battery

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 61: Getting The Most From Your Battery

    Getting the most from your battery Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new battery a few times during the first several weeks of use, to let it reach its maximum rated capacity.

  • Page 62: Using Alternate Power Sources

    CHAPTER 5: Managing Power • Use the notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives.

  • Page 63: Using Power Saving Modes

    • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

  • Page 64: Changing Notebook Power Settings

    CHAPTER 5: Managing Power Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.

  • Page 65: Changing Advanced Settings

    To change the power plan: Click (Start), All Programs, Accessories then click Windows Mobility Center. The Windows Mobility Center window opens. Click (Change power settings). The Select a power plan window opens. Select the power plan you want to use.
  • Page 66 CHAPTER 5: Managing Power Click (Change power settings). The Select a power plan window opens. Click a setting on the left side of the screen that you want to change. The top three settings are not tied to a power plan. The bottom three settings modify the currently selected power plan.

  • Page 67: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...

  • Page 68: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 69: Radio Frequency Wireless Connections

    Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 123 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a...

  • Page 70: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.

  • Page 71: Power

    Highlight Password on boot, then press E NTER Highlight Enabled, then press E NTER Open the Exit menu, highlight Exit Saving Changes, then press E NTER When you start your computer, you are prompted to enter the user password you set in Step •...
  • Page 72 • Take your recovery discs in case you need to install an additional driver or software. You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center.

  • Page 73: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system...

  • Page 74: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...

  • Page 75: Cleaning Your Notebook

    Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: • A soft, lint-free cloth •...

  • Page 76: Cleaning The Keyboard

    CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down.

  • Page 77: Storing Batteries

    Using the right charger is important. By now you probably know that each kind of battery has its own technology, its own rate of charge, and so on. Charging lithium batteries correctly is one way to extend their life and to avoid damage.

  • Page 78: Cleaning Cds Or Dvds

    Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 79: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
  • Page 80 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 81 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.
  • Page 82 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 83 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
  • Page 84 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 85: Using Microsoft System Restore

    Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 86 CHAPTER 7: Maintaining Your Notebook On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes.
  • Page 87 Manually creating a restore point To manually create a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.

  • Page 88: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. - OR - If you cannot run Windows: Turn on or restart your computer.

  • Page 89: Recovering Your System Using The Windows Dvd

    To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
  • Page 90 CHAPTER 7: Maintaining Your Notebook When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. Press the arrow keys to select the drive containing the Windows DVD, then press E and follow the NTER...

  • Page 91: Chapter 8: Upgrading Your Notebook

    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...

  • Page 92: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

  • Page 93: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 94 CHAPTER 8: Upgrading Your Notebook Loosen the seven memory bay cover screws (these screws cannot be removed). Screws Screws Screws Thumb notch Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch.
  • Page 95 Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

  • Page 96: Replacing The Hard Drive Kit

    Hard drive To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, “Recovering pre-installed software and drivers” on page Back up any data you want to transfer to the new hard drive.
  • Page 97 Loosen the hard drive bay cover screw (this screw cannot be removed), then remove the hard drive bay cover. Screw Pull on the black plastic tab to slide the old hard drive kit away from the hard drive connector.
  • Page 98 CHAPTER 8: Upgrading Your Notebook If your new hard drive already includes the hard drive kit bracket, go to Step -OR- If you need to move the hard drive kit bracket from your old hard drive to your new hard drive, go to Step Remove the four screws that secure the hard drive to the hard drive kit bracket.
  • Page 99 Replace the hard drive bay cover, then tighten the cover screw. Insert the battery then turn your notebook over. Connect to the optional port replicator. -OR- Connect the power adapter, modem cable, and network cable Turn on your notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your notebook.
  • Page 100 CHAPTER 8: Upgrading Your Notebook...

  • Page 101: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 102: Safety Guidelines

    CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, “Preventing static electricity discharge”...

  • Page 103: Troubleshooting

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 104: Display

    CHAPTER 9: Troubleshooting You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. •...

  • Page 105: Dvd Drives

    LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 106 CHAPTER 9: Troubleshooting • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems.

  • Page 107: Ethernet

    • Make sure that the disc’s regional code and your DVD drive’s regional code match. • Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see “Playing music and movies” in your online User Guide.

  • Page 108: Hard Drive

    CHAPTER 9: Troubleshooting Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” in your online User Guide. • Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin.

  • Page 109: Internet

    Internet You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see “Back”...

  • Page 110: Keyboard

    CHAPTER 9: Troubleshooting • The complexity of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail •...

  • Page 111: Media Center

    Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV Many factors, such as the display type, quality of the video...
  • Page 112 CHAPTER 9: Troubleshooting • Screen resolution—By default, the notebook uses a screen resolution optimized for the LCD screen. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the Media Center screen resolution to 800 ×...

  • Page 113: Memory

    VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 114: Memory Card Reader

    CHAPTER 9: Troubleshooting To check the memory: Click (Start), then click Control Panel. The Control Panel window opens. Click System and Maintenance. Click Administrative Tools. Double-click Memory Diagnostics Tool, then follow the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support.
  • Page 115 • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
  • Page 116 CHAPTER 9: Troubleshooting • Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone.
  • Page 117 The modem is not recognized by your notebook • Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. For the location of your modem jack, see “Back” on page •...

  • Page 118: Mouse

    CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect.

  • Page 119: Networks (Wired)

    Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press E NTER You cannot see the other computers on your wired Ethernet network •...

  • Page 120: Networks (Wireless)

    CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.
  • Page 121 Your connection on the network seems intermittent or your wireless network is running slower than you expect • The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors.

  • Page 122: Passwords

    CHAPTER 9: Troubleshooting Your wireless network is listed as a preferred network, but it has an “x” on it • An x means your preferred network is not currently available or you are not currently in range to connect. Internet Explorer is unable to access the Internet •...

  • Page 123: Pc Cards

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed an PC Card and now your notebook is having problems •...

  • Page 124: Printer

    CHAPTER 9: Troubleshooting • Make sure that the battery is calibrated correctly. For instructions on recalibrating your battery, see “Recalibrating the battery” on page • Let the battery return to room temperature. Printer Help For more information about printer troubleshooting, click Start, then click Help and Support.

  • Page 125: Sound

    You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: Click (Start), then click Control Panel. The Control Panel window opens.

  • Page 126: Status Indicators

    CHAPTER 9: Troubleshooting Status indicators The status indicators are not functioning • Make sure the status indicators are turned on. Press +F1 to toggle the indicators. Touchpad or pointing device Touchpad or pointing device is not working • Make sure the touchpad or pointing device is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings”...

  • Page 127: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
  • Page 128 Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care telephone number. For more information, see “Gateway contact information” on page...

  • Page 129: Appendix A: Legal Information

    APPENDIX Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 130 No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 131: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 132: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 133 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 134 APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
  • Page 135 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 136: Japanese Modem Notice

    APPENDIX A: Legal Information Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

  • Page 137: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
  • Page 138 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 139: Index

    Index installing latch AC adapter locating connecting managing power connector monitoring charge international adapters purchasing accessories recalibrating purchasing recharging safety precautions release latch acoustic handset coupler replacing airplane power adapters bays application key battery hard drive arrow keys memory audio BIOS Setup utility adjusting volume back button...
  • Page 140 Index carrying case Ethernet external audio external diskette drive cleaning inserting external speakers CD drive Firewire See DVD drive flash drive cellular phone headphone memory cards i.Link Certificate of Authenticity IEEE 1394 cleaning keyboard audio CD microphone case modem (dial-up) monitor (VGA) mouse keyboard...
  • Page 141 EZ Pad touchpad switching See touchpad troubleshooting docking port double-clicking dragging faxes troubleshooting drivers recovering files opening drives transferring troubleshooting DVD/CD-RW Firewire port DVD±RW Fn key hard drive folders HD DVD opening identifying drive types function keys multi-format DVD±RW...
  • Page 142 Index traveling numeric keypad power status indicators Sleep See status indicators Status inkjet printer system installing system key combinations battery devices toggle display digital camera Windows digital video camera hard drive memory labels PC Card Microsoft Certificate of peripheral devices Authenticity printer model number...
  • Page 143 NTSC/PAL jack microphone Num Lock jack status indicator Microsoft Certificate of system key Authenticity numeric keypad Microsoft System Restore status indicator using model number modem cable connecting opening dial-up...
  • Page 144 Index docking port screen resolution using using power AC adapter advanced settings radio approval authorities automobile/airplane radio frequency wireless adapter connections battery button See memory changing modes rebooting notebook changing schemes connector recalibrating battery conserving battery power recharging battery recovering EmPower adapter drivers extending battery life...
  • Page 145 Kensington cable lock Suspend security while travelling S-Video (TV) out jack serial number system identification label setting up system keys safety precautions combinations...
  • Page 146 Index DVD drive video faxes monitor port files projector port general guidelines S-Video out jack hard drive troubleshooting Internet connection VGA port video camera keyboard connecting LCD panel volume Media Center adjusting memory adjusting modem memory card reader controls modem muting mouse system keys...
  • Page 148 MAN SONIC / C REF GDE V R2 8/07...

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