CHAPTER 9: Troubleshooting
Telephone numbers
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If you have "how to" questions about using
■
a program, see:
Online Help
■
Printed documentation
■
The Microsoft Windows
■
documentation
The software publisher's Web site
■
See the troubleshooting section of this
■
chapter.
Have your customer ID, serial number, and
■
order number available, along with a
detailed description of your problem,
including the exact text of any error
messages, and the steps you have taken.
Make sure that your notebook is nearby at
■
the time of your call. The technician may
have you follow troubleshooting steps.
Gateway offers a wide range of customer service,
customer care, and information services.
Automated troubleshooting system
Service description
Use an automated menu system
and your telephone keypad to
find answers to common
problems.
Telephone numbers
You can access the following services through
your telephone to get answers to your questions:
How to reach
800-846-2118