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5.
PRODUCT SUPPORT INFORMATION
Telephone Support
Product Documentation and Training
Introduction
Customer Service Telephone Support
For telephone support for the customer services mentioned in this
5.1
Product Support Information, call 888-ALCATEC (888-252-2832) or
613-784-6100, 8:00 a.m. to 5:00 p.m., Central Time, Monday through Friday.
Ask the operator for the appropriate service to be connected to a qualified
representative or engineer.
After-hours emergency telephone support is also available by calling
5.2
888-ALCATEC (888-252-2832) or 613-784-6100. An emergency is defined as an
out-of-service, traffic-affecting problem or a nonoperating alarm system on
traffic-bearing systems.
Product Documentation
Product documentation is available on both paper and CD-ROM. The
5.3
documentation can also be accessed through Alcatel-Lucent's Online Support
Documentation and Software web site at
https://www1.alcatel-lucent.com/osds. Product documentation updates
appear on Alcatel-Lucent's Online Support Documentation and Software web
site before they are available in any other format.
3EM13853AF
Issue 01, September 2007
1-17
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