AT&T E5937 User Manual page 53

5.8 ghz cordless telephone/answering system with caller id/call waiting
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Appendix
Troubleshooting
The charge
light is off
My caller ID
isn't working
System does not
receive caller ID
or system does
not display call-
er ID during call
waiting
Common cure
for electronic
equipment
• Relocate your telephone base to a higher location. The phone will
have better reception when not installed in a low area.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• Clean the cordless handset and base charging contacts each month
using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly and
securely.
• Unplug the unit's electrical power. Wait for 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset and base to
reset.
• Your phone might be malfunctioning. Please refer to the Limited war-
ranty section of this user's manual for further instruction.
• Caller ID is a subscription service. You must subscribe to this service
from your local telephone company for this feature to work on your
phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller's telephone companies must use caller ID
compatible equipment.
• Make sure you subscribe to caller ID with call waiting features ser-
vices provided by your local telephone company. Caller ID features
will work only if both you and the caller are in areas offering caller ID
service, and if both telephone companies use compatible equipment.
If the unit does not seem to be responding normally, try putting the
cordless handset in its base. If it does not seem to respond, do the
following (in the order listed):
• Disconnect the power to the base.
• Disconnect the cordless handset battery, and spare battery, if appli-
cable.
• Wait a few minutes.
• Connect power to the base.
• Re-install the battery pack, and place the cordless handset into the
base.
• Wait for the cordless handset to re-establish its connection with the
base. To be safe, allow up to one minute for this to take place.
49

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