AT&T E5937 User Manual page 52

Appendix
Troubleshooting
My cordless
handset does
not ring when I
receive a call
My calls fade
out or cut in
and out while
I'm using my
cordless hand-
set
• Make sure that the ringer is not turned off. Refer to the section(s) on
ringer selection in this user's manual.
• Make sure the telephone line cord is plugged securely into the tele-
phone base and the telephone jack. Make sure the power cord is
securely plugged in.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to its base
when not in use.
• You may have too many extension phones on your telephone line to
allow all of them to ring simultaneously. Try unplugging some of the
other phones.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• Test a working phone at the phone jack. If another phone has the
same problem, the problem is the phone jack. Contact your local
telephone company (charges may apply).
• Other electronic products can cause interference with your cord-
less phone. Try installing your phone as far away as possible from
electronic devices like wireless routers, radios, radio towers, pager
towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Your line cord might be malfunctioning. Try installing a new line cord.
• Re-install the battery pack, and place cordless handset in base cra-
dle.
• Wait for the cordless handset to re-establish its connection with the
base. To be safe, allow up to one minute for this to take place.
• Other electronic products can cause interference with your cord-
less phone. Try installing your phone as far away from the following
electronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is nor-
mal to experience static on your phone while the microwave oven
is operating. Do not install this phone in the same outlet or near the
microwave oven.
• If your phone is plugged in with a modem or surge protector, plug
the phone (or modem/surge protector) into a different location. If this
solves the problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
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