Troubleshooting Printer Hardware - Canon S900 Quick Start Manual

Problem Possible Cause
Cannot Computer cannot
install the detect a printer
printer driver port
(continued)
CD-ROM drive not
working properly

Troubleshooting Printer Hardware

Problem Possible Cause
Paper jams in Media jammed
the printer during paper
feed
Verify that the USB cable is connected to both your printer and directly
to your computer, bypassing any USB hubs, and that the connection is
secure.
Verify that the printer is turned on and the POWER lamp is a steady
(non-flashing) green.
If this does not handle the problem, exit the installation procedure,
turn off the printer, restart the computer and reinstall the software.
The installer will prompt you when to turn the printer back on.
Also see the S900 User's Guide on the S900 Setup Software & User's
Guide CD-ROM for more information.
Windows
Use My Computer to confirm that the CD-ROM is operating
normally:
1. From the Desktop, double-click My Computer, then
double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer, then
double-click the CD-ROM drive.
2. If the files do not appear, refer to your Windows
documentation for more information.
Mac OS
Open the Apple System Profiler, click Devices and Volumes,
then open the CD-ROM.
1. Gently pull the jammed paper out of the paper output tray or the
paper rest, whichever is easier.
If the paper tears and some is left in the printer, turn the printer
off, open the front cover and remove the pieces. If you cannot
reach or remove the torn paper, do not attempt to disassemble the
printer yourself. Contact the Customer Care Center.
2. Reload paper into the paper rest, then press RESUME/CANCEL on
the printer.
You will need to reprint the page that jammed.
If you turn the printer off, your print job data will be lost. Print the job
again.
Use a standard paper size whenever possible to prevent jams.
Troubleshooting
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