Canon S900 Quick Start Manual page 47

Troubleshooting
Problem
Printer is not
responding
Cannot print
to end of job
Printer tried
to print but
no ink on
paper
40
Possible Cause
Power cord not Verify that the power cord is securely connected to the printer and
securely plugged into a working outlet.
connected
Printer is not Verify that the POWER lamp is on and glowing a steady green.
turned on, or is
If the lamp is off, press the POWER button. The green lamp will flash
not ready
as the printer is warming up, then go to a steady (no flash) state when
the printer is ready. If the POWER lamp is flashing green, this
indicates that the printer is warming up or is processing a print job.
If the POWER lamp flashes orange, or green and orange alternately,
see "Handling Error Messages" on page 43.
Printer/computer Reconnect the USB cable to the port. See the S900 User's Guide on
incorrectly the S900 Setup Software & User's Guide CD-ROM for more
connected information.
Bad cable Replace the printer cable.
Computer and/or Reboot the computer and/or reset the printer.
printer needs to
1. To reboot the computer, close all open applications, then restart.
be reset
2. To reset the printer, turn it off, then on again.
Printer has The printer can overheat when printing continuously for a long period
overheated of time. To protect the printhead, the printer will pause automatically
at a line break. For further information, see the S900 User's Guide on
your CD-ROM.
Incorrect media
type
Incorrect page Check the Page Size setting from within your application to ensure
size setting that it matches the size of the media you have loaded.
Also, check that the Page Size setting specified in the Printer
Properties (for Windows) or the Page Setup (for Mac OS) dialog box
matches the size of the media loaded.
Ink tanks are not Check the ink tanks, and reseat them if necessary. See "Replacing Ink
seated properly Tanks" on page 22.
Ink tanks may Verify that you have sufficient ink in the ink tanks. See "Monitoring Ink
need to be Levels" on page 21.
replaced
If necessary, replace the ink tanks. See "Replacing Ink Tanks" on
page 22.
Try This
Windows
On the Main tab of the S900 Properties window, confirm that
the Media Type selected matches the paper loaded.
Mac OS
In the Print dialog box, confirm that the Media Type selected
matches the paper loaded.